Reservations Supervisor Job at Marriott Bonvoy (Kuala Lumpur)

Reservations Supervisor

Marriott Bonvoy

Location:
Malaysia , Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Reservations Supervisor oversees the accuracy of room blocks, reservations, and group market codes, communicates company values and culture to new employees, and implements new reservation procedures. They process reservation requests, changes, and cancellations, identify guest needs, verify room availability, and explain policies. They also assist in training, scheduling, and motivating employees, ensuring compliance with company policies and standards.

Job Responsibility:

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests
Set-up proper billing accounts according to Accounting policies
Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
Assist management in training, scheduling, counseling, and motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
thank guests with genuine appreciation
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:
March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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