Reservations Supervisor

• Lead the Reservations team in helping guests discover and book their “Wanderlust” experience
• Answer calls and greet people from all over the world in a friendly and welcoming manner
• Make guest reservations for all resort accommodations
• Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments
• Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities
• Utilize training of reservations software system to successfully and independently complete reservations in a timely manner
• Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness
• Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
• Responsible for striving to achieve monthly ADR, conversion, and revenue goals
• Maintains a strong familiarity the Resort and surrounding area
• Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures
• Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction
• Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams
• Interacts with resort staff in a polite and respectful manner
• Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision
• Other duties as assigned

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Bilingual in English and Spanish preferred

Bilingual in English and Spanish

• Comprehensive health insurance
• retirement plans
• paid time off
• on-site wellness programs
• local discounts
• employee rates on hotel stays
• ongoing training and development opportunities