Reservations Supervisor Job at Marriott Bonvoy (London)

Reservations Supervisor

Marriott Bonvoy

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world. We are seeking an exceptional Reservations Supervisor to join our opening team at The St. Regis London. This is more than a supervisory position—this role shapes the very first impression of the guest experience, long before arrival, by crafting personalised, seamless, and thoughtful reservation journeys for the world’s most discerning travellers. As Reservations Supervisor, you will support the Reservations Manager in overseeing all aspects of the reservations operation, ensuring accuracy, refinement, and operational excellence at every touchpoint.

Job Responsibility:

Process all reservation requests, amendments, and cancellations received via telephone, email, or other communication channels
Identify guest needs and recommend appropriate room types, packages, and experiences
Provides guests with information about the Bonvoy loyalty program and processes new enrollments
Input and access data in reservation systems
Verify availability, confirm rates, and explain guarantee, cancellation, and special rate policies to guests and partners
Accommodate and record special requests with meticulous attention to detail
Respond to challenges or discrepancies in rooming requests and propose suitable alternatives
Ensure all billing instructions are correctly set up in line with Accounting standards
Troubleshoot and resolve guest booking issues, escalating when necessary
Maintain exemplary knowledge of hotel services, facilities, and room categories to support guest enquiries
Apply effective sales techniques to maximise revenue and room yield
Input, update, and audit data within the reservations system to ensure complete accuracy
Oversee the accuracy of room blocks, reservations, market codes, and group allocations
Support the Reservations Manager with scheduling, training, coaching, and supporting team members
Uphold confidentiality and protect all proprietary and guest information
Maintain a professional, refined appearance in line with St. Regis standards
Build strong working relationships with departments across the hotel
Perform any additional reasonable tasks as requested by leadership

Requirements:

At least 2 years of reservations or front‑of‑house experience within hospitality
At least 1 year of supervisory experience
Strong communication abilities, both written and verbal
A refined approach to guest engagement and problem‑solving
Excellent organisational skills and accuracy in managing guest data
A proactive mindset with the ability to anticipate guest needs
Familiarity with hotel reservations systems and revenue‑driven decision making

What we offer:

Competitive salary designed to recognise excellence
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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