Reservations Supervisor Job at Marriott Bonvoy (Grand Cayman)

Reservations Supervisor

Marriott Bonvoy

Location:
Cayman Islands , Grand Cayman

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests
Set-up proper billing accounts according to accounting policies
Manage Online Extranet Systems and keep inventory updated and accurate
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
Develop and maintain positive working relationships with others
Assist Reservations Agents in building group blocks and day to day operations
Maintain accurate forecast of groups and communicate strategy to Events, Revenue and Front Office Department
Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
Assist management in training, scheduling, counseling, and motivating and coaching employees
serve as a role model
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

A minimum of 2-3 years’ experience in a Hotel Reservations department
At least one year experience in a leadership role in hotel reservations within a luxury Forbes Five Star hotel or resort
Excellent verbal and written communication skills in English
Excellent communication, organizational, and problem-solving skills
Strong knowledge of hotel reservations systems (Marsha, Empower and Opera) and online distribution platforms
Experience with Wholesale and Consortia accounts, management of group blocks
Proficiency in using computers
Detail-oriented with strong multitasking abilities
Ability to work weekends and holidays
High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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