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Reservations Supervisor

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Four Seasons

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a Reservations Supervisor, you will play a key role in overseeing the daily operation of the reservations department. You will ensure accuracy, consistency, and warmth in every guest interaction, supporting the team in delivering the thoughtful and personalised service that Four Seasons is known for.

Job Responsibility:

  • Assist with managing room inventory and ensuring availability is accurately maintained
  • Maintain close communication with operational departments to support a seamless guest journey
  • Handle all reservations with precision and attention to detail
  • Support the Reservations Manager with coaching, guiding, and developing the team
  • Confidently manage guest enquiries, VIP requests, and complex bookings

Requirements:

  • Previous experience in a luxury hotel reservations environment
  • Strong leadership skills and a genuine passion for supporting and developing others
  • A natural ability to build thoughtful guest relationships
  • Excellent communication skills and a confident telephone manner
  • A keen eye for detail and a proactive approach to problem solving
  • Strong systems knowledge and experience with hotel property management systems
  • All applicants must hold the Right to Work in the United Kingdom. We are unable to offer sponsorship for this position.
What we offer:
  • £41,000 package made of salary and hotel service charge
  • Excellent Training and Career Development opportunities
  • Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service
  • Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
  • Holiday entitlement increases with years of service up to 33 days off
  • Free Life Insurance while on duty
  • Opportunities to build a successful career with global potential
  • Season Ticket Loan & cycle to work scheme
  • Free Uniform dry cleaning available
  • Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year
  • Access to Wagestream – a salary advance benefit
  • Employee Recognition Programmes

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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