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Reservations Supervisor

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Bespoke Hotels

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Location:
United Kingdom , Carnoustie

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

28000.00 GBP / Year
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Job Description:

As Reservations Supervisor, you will oversee the daily operations of our busy reservations department, ensuring all enquiries, bookings, and guest communications are handled efficiently and professionally. Working closely with front of house team and operations teams, you will support the optimisation of occupancy and revenue while maintaining our high service standards.

Job Responsibility:

  • Lead and support the reservations team in delivering prompt, accurate, and friendly service
  • Manage individual, group, and corporate bookings across our systems
  • Ensure all guest details, billing instructions, and room allocations are correct
  • Assist in forecasting, reporting, and maintaining rate integrity
  • Work closely across all teams to maximise occupancy and upsell opportunities
  • Handle guest queries professionally and resolve issues promptly
  • Train new team members and maintain consistent standards across the department

Requirements:

  • Has previous hotel reservations or front-office experience (supervisory experience desirable)
  • Possesses excellent communication and organisational skills
  • Thrives in a fast-paced environment with high attention to detail
  • Is confident using hotel PMS/CRS systems (Guestline experience is an advantage)
  • Enjoys leading teams and contributing to a positive workplace culture
  • Is committed to delivering outstanding guest service
What we offer:
  • Competitive salaries
  • Incentives
  • Ample scope for personal development
  • Discounted hotel stays for you, your family, and friends
  • TRONC
  • Pension contributions
  • Market leading Rates of Pay
  • Anniversary Bonus
  • Flexible Shifts
  • 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
  • Full Training and Supervision Given
  • Opportunity to gain recognised qualifications to help you progress
  • Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
  • Introduce a Friend Scheme worth £600+
  • Anniversary weekend stay for you or to give as a gift to family or close friends
  • Access to complimentary Mental Health & Wellbeing services
  • 50% off all Food & Beverage during Bespoke Hotel Stays
  • A range of local in-house benefits

Additional Information:

Job Posted:
April 11, 2026

Expiration:
April 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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