CrawlJobs Logo
Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Reservations Supervisor

Cayman Islands, Grand Cayman · Job Posted February 01, 2026
Apply Position
Job Link Share

Job Description

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility

  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Set-up proper billing accounts according to accounting policies
  • Manage Online Extranet Systems and keep inventory updated and accurate
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • Develop and maintain positive working relationships with others
  • Assist Reservations Agents in building group blocks and day to day operations
  • Maintain accurate forecast of groups and communicate strategy to Events, Revenue and Front Office Department troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
  • Assist management in training, scheduling, counseling, and motivating and coaching employees
  • serve as a role model

Requirements

  • A minimum of 2-3 years’ experience in a Hotel Reservations department
  • At least one year experience in a leadership role in hotel reservations within a luxury Forbes Five Star hotel or resort
  • Excellent verbal and written communication skills in English
  • Excellent communication, organizational, and problem-solving skills
  • Strong knowledge of hotel reservations systems (Marsha, Empower and Opera) and online distribution platforms
  • Experience with Wholesale and Consortia accounts, management of group blocks
  • Proficiency in using computers
  • Detail-oriented with strong multitasking abilities
  • Ability to work weekends and holidays
Marriott Bonvoy - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Reservations Supervisor

8 matching positions

New

Reservations Supervisor

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
Malaysia , Perhentian
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Reservations Supervisor

Location
Location
United Kingdom , Witney
Salary
Salary:
36050.00 - 39050.00 GBP / Year
maisonestelle.com Logo
Maison Estelle
Expiration Date
July 09, 2026
Flip Icon
Requirements
Requirements
  • Experience in reservations within a luxury hotel or premium brand
  • Motivated by working within a fast-paced environment where no two days are the same
  • Ideally hold prior experience in systems such as Opera, Sevenrooms, Book4Time, Alliants and People Vine
  • Microsoft Office suite knowledge essential
  • Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests
Job Responsibility
Job Responsibility
  • Assist in leading a team to manage all booking enquiries and communications for rooms, restaurants, spa and other itineraries
  • Tailor communications to our language and tone for the team, guests and wider stakeholders
  • Be forward thinking, positive and resilient ready to explore new avenues, share knowledge, coach and mentor the team and enable them to be the best they can be
What we offer
What we offer
  • Exclusive staff rates and F&B discounts across sister properties
  • Biannual company socials plus smaller social and sports groups
  • Estelleversary gifting for all employees
  • Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees
  • Meal during shift
  • Cycle to Work scheme
  • Pension, health cash plan and life assurance schemes
  • 28 days holiday, inclusive of bank holidays, which increases with length of service
  • Colleague Forums and Sustainability Committees
  • Recommend-a-friend bonus scheme
  • Fulltime
Read More
Arrow Right

Reservations Supervisor

As a Reservations Supervisor, you will play a key role in overseeing the daily o...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a luxury hotel reservations environment
  • Strong leadership skills and a genuine passion for supporting and developing others
  • A natural ability to build thoughtful guest relationships
  • Excellent communication skills and a confident telephone manner
  • A keen eye for detail and a proactive approach to problem solving
  • Strong systems knowledge and experience with hotel property management systems
  • All applicants must hold the Right to Work in the United Kingdom. We are unable to offer sponsorship for this position.
Job Responsibility
Job Responsibility
  • Assist with managing room inventory and ensuring availability is accurately maintained
  • Maintain close communication with operational departments to support a seamless guest journey
  • Handle all reservations with precision and attention to detail
  • Support the Reservations Manager with coaching, guiding, and developing the team
  • Confidently manage guest enquiries, VIP requests, and complex bookings
What we offer
What we offer
  • £41,000 package made of salary and hotel service charge
  • Excellent Training and Career Development opportunities
  • Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service
  • Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
  • Holiday entitlement increases with years of service up to 33 days off
  • Free Life Insurance while on duty
  • Opportunities to build a successful career with global potential
  • Season Ticket Loan & cycle to work scheme
  • Free Uniform dry cleaning available
  • Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year
  • Fulltime
Read More
Arrow Right

Reservations Supervisor

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
Indonesia , Jakarta
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
  • High school diploma or G.E.D. equivalent
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Reservations Supervisor

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Reservations Supervisor

At Marriott International, we are dedicated to being an equal opportunity employ...
Location
Location
Cayman Islands , Grand Cayman
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 2-3 years’ experience in a Hotel Reservations department, along with at least of one year experience in a leadership role in hotel reservations within a luxury Forbes Five Star hotel or resort is required
  • Excellent verbal and written communication skills in English
  • Excellent communication, organizational, and problem-solving skills
  • Strong knowledge of hotel reservations systems (Marsha, Empower and Opera) and online distribution platforms
  • Experience with Wholesale and Consortia accounts, management of group blocks
  • Proficiency in using computers
  • Detail-oriented with strong multitasking abilities
  • Ability to work weekends and holidays
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Reservations Supervisor

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
Maldives
Salary
Salary:
48000.00 - 50000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Reservations Supervisor

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right