CrawlJobs Logo
Villatel Logo Villatel · Hospitality and Tourism

Reservations Specialist

United States, Orlando 19.00 - 21.00 USD / Hour · Job Posted April 11, 2026
Apply Position
Job Link Share

Job Description

Villatel, a hospitality company, is seeking an experienced Reservations Specialist. In this role, you will be at the forefront of our guest booking process, handling reservations from various sources with efficiency, professionalism, and a sales-driven approach. You will play a crucial role in maximizing revenue and ensuring guest satisfaction through effective reservation management in a fast-paced environment.

Job Responsibility

  • Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
  • Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
  • Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
  • Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
  • Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
  • Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests

Requirements

  • Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
  • Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
  • Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
  • Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
  • Office, Excel, Teams, and SharePoint
Villatel - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Reservations Specialist

8 matching positions

Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...
Location
Location
United States , Orlando
Salary
Salary:
18.00 - 20.00 USD / Hour
villatel.com Logo
Villatel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
  • Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
  • Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
  • Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
  • Office, Excel, Teams, and SharePoint
Job Responsibility
Job Responsibility
  • Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
  • Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
  • Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
  • Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
  • Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
  • Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests
  • Fulltime
Read More
Arrow Right

Reservations Specialist

Are you passionate about travel and helping others create unforgettable experien...
Location
Location
United States , Sandy
Salary
Salary:
Not provided
travelingwithtasha.com Logo
Traveling with Tasha
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and customer service skills
  • Excellent attention to detail and organizational skills
  • Self-motivated with the ability to work independently in a remote setting
  • Comfortable using digital tools and booking platforms (training provided)
  • Previous experience in sales, hospitality, or travel is a plus, but not required
Job Responsibility
Job Responsibility
  • Work directly with clients to understand their travel needs, preferences, and budget
  • Research and recommend personalized vacation packages, including accommodations, transportation, activities, and dining
  • Accurately handle reservations, modifications, and cancellations
  • Provide expert advice on destinations, travel requirements, and special offers
  • Deliver outstanding customer service before, during, and after each trip
  • Stay up to date on industry trends, promotions, and supplier policies
What we offer
What we offer
  • Comprehensive training and ongoing professional development
  • Access to industry-leading tools, supplier networks, and booking systems
  • Incentives, bonuses, and exclusive travel perks
  • A supportive team culture with mentorship and growth opportunities
  • Flexible remote work schedule
Read More
Arrow Right

Groups Reservations Specialist

We are seeking a customer focused groups reservations professional with high att...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
voyages.com.au Logo
Voyages Indigenous Tourism
Expiration Date
July 24, 2026
Flip Icon
Requirements
Requirements
  • 2-3 years' experience in a similar customer service role in Groups reservations, hotel front office, travel industry
  • Knowledge of Microsoft Word, Excel and/or Outlook
  • Sound knowledge of hotels and resorts, their services, and facilities
Job Responsibility
Job Responsibility
  • Providing superior customer service in all communication with prospective customers and current customers, be they guests or industry partners. This will include responding to inbound calls, emails and chat messages, or making outbound calls and writing outbound emails
  • Maximising Voyages revenue through closing sales opportunities, including opportunities to upsell or cross sell
  • Completing administrative processes that support the reservations process or other service issues
What we offer
What we offer
  • Hybrid work arrangement
  • Competitive pay
  • Property discounts
  • Modern office space with numerous perks and facilities
  • Wide range of development opportunities
  • Fulltime
!
Read More
Arrow Right

Outbound Reservations Specialist

We Put the World on Vacation. Travel + Leisure Co. is the world's leading vacati...
Location
Location
United States , Springfield
Salary
Salary:
Not provided
wyndhamdestinations.com Logo
Wyndham Destinations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Excellent communication skills and a strong customer focus
  • Sales-minded professionalism
  • Hospitality, sales, or marketing call center experience
  • Ability to overcome challenges and objections
  • Ability to work in a goal- and performance-based environment
  • Must reside in Texas or Missouri
  • Must meet work-from-home requirements (quiet workplace, high-speed internet, ability to hardwire computer, own device with camera, intermediate computer proficiency)
Job Responsibility
Job Responsibility
  • Drive Reservations & Revenue: Use persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
  • Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
  • Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
  • Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
  • Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
  • Exceed Performance Goals: Strive to meet and exceed key performance metrics
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off
  • Parental leave
  • Holidays
  • Wish day paid time to volunteer
  • Fulltime
Read More
Arrow Right

Outbound And Inbound Reservations Specialist

We Put the World on Vacation. Travel + Leisure Co. is the world's leading vacati...
Location
Location
United States
Salary
Salary:
Not provided
wyndhamdestinations.com Logo
Wyndham Destinations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Excellent communication skills and a strong customer focus
  • Sales-minded professionalism
  • Hospitality, sales, or marketing call center experience
  • Ability to overcome challenges and objections
  • Ability to work in a goal- and performance-based environment
Job Responsibility
Job Responsibility
  • Drive Reservations & Revenue: Use your persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
  • Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
  • Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
  • Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
  • Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
  • Exceed Performance Goals: Strive to meet and exceed key performance metrics
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identify theft plan
  • Fulltime
Read More
Arrow Right

Outbound Reservations Specialist

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacati...
Location
Location
United States , Las Vegas
Salary
Salary:
Not provided
wyndhamdestinations.com Logo
Wyndham Destinations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Excellent communication skills and a strong customer focus
  • Sales-minded professionalism
  • Hospitality, sales, or marketing call center experience
  • Ability to overcome challenges and objections
  • Ability to work in a goal- and performance-based environment
Job Responsibility
Job Responsibility
  • Drive Reservations & Revenue: Use persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
  • Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
  • Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
  • Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
  • Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
  • Exceed Performance Goals: Strive to meet and exceed key performance metrics
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off (depending on position)
  • Parental leave (depending on position)
  • Holidays (depending on position)
  • Wish day paid time to volunteer
  • Fulltime
Read More
Arrow Right

In House Reservations Specialist

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
  • Fulltime
Read More
Arrow Right

Group Reservations Specialist

Our Property Administrative Specialists play an important role in a number of vi...
Location
Location
United States , South Beach
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Develop and maintain positive working relationships with other employees and departments
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • report accidents, injuries, and unsafe work conditions to manager
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • stand, sit, or walk for an extended period of time
  • reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • perform other reasonable job duties as requested by Supervisors
  • prior experience is preferred
Job Responsibility
Job Responsibility
  • Play an important role in a number of vital hotel functions
  • work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs
  • provide administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software)
  • serve as the point of contact for clients and vendors
  • act as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event)
  • ensure smooth operations throughout the entire hotel
  • create a safe workplace
  • follow company policies and procedures
  • uphold quality standards
  • ensure uniform, personal appearance, and communications are professional
What we offer
What we offer
  • Chance to be proud of the work you do and who you work with
  • Fulltime
Read More
Arrow Right