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Reservations Specialist

United States, Sandy · Job Posted February 06, 2026
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Job Description

Are you passionate about travel and helping others create unforgettable experiences? Were looking for enthusiastic and detail-oriented Remote Travel Agents to join our growing team. In this role, youll assist clients with planning and booking vacations, cruises, theme park getaways, and all-inclusive resort staysall from the comfort of your home.

Job Responsibility

  • Work directly with clients to understand their travel needs, preferences, and budget
  • Research and recommend personalized vacation packages, including accommodations, transportation, activities, and dining
  • Accurately handle reservations, modifications, and cancellations
  • Provide expert advice on destinations, travel requirements, and special offers
  • Deliver outstanding customer service before, during, and after each trip
  • Stay up to date on industry trends, promotions, and supplier policies

Requirements

  • Strong communication and customer service skills
  • Excellent attention to detail and organizational skills
  • Self-motivated with the ability to work independently in a remote setting
  • Comfortable using digital tools and booking platforms (training provided)
  • Previous experience in sales, hospitality, or travel is a plus, but not required

Nice to have

Previous experience in sales, hospitality, or travel

What we offer

  • Comprehensive training and ongoing professional development
  • Access to industry-leading tools, supplier networks, and booking systems
  • Incentives, bonuses, and exclusive travel perks
  • A supportive team culture with mentorship and growth opportunities
  • Flexible remote work schedule

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  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
  • Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
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  • Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
  • Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
  • Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
  • Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
  • Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
  • Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests
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Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...
Location
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Salary:
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Until further notice
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Requirements
  • Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
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  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
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  • Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
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  • Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
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