Reservations Specialist Job at Villatel (Orlando)

Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...

Location

United States , Orlando

Salary:

19.00 - 21.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
Office, Excel, Teams, and SharePoint

Job Responsibility

Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests

Fulltime

Reservations Specialist

Are you passionate about travel and helping others create unforgettable experien...

Location

United States , Sandy

Salary:

Not provided

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong communication and customer service skills
Excellent attention to detail and organizational skills
Self-motivated with the ability to work independently in a remote setting
Comfortable using digital tools and booking platforms (training provided)
Previous experience in sales, hospitality, or travel is a plus, but not required

Job Responsibility

Work directly with clients to understand their travel needs, preferences, and budget
Research and recommend personalized vacation packages, including accommodations, transportation, activities, and dining
Accurately handle reservations, modifications, and cancellations
Provide expert advice on destinations, travel requirements, and special offers
Deliver outstanding customer service before, during, and after each trip
Stay up to date on industry trends, promotions, and supplier policies

What we offer

Comprehensive training and ongoing professional development
Access to industry-leading tools, supplier networks, and booking systems
Incentives, bonuses, and exclusive travel perks
A supportive team culture with mentorship and growth opportunities
Flexible remote work schedule

Outbound And Inbound Reservations Specialist

We Put the World on Vacation. Travel + Leisure Co. is the world's leading vacati...

Location

United States

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

High school diploma or GED
Excellent communication skills and a strong customer focus
Sales-minded professionalism
Hospitality, sales, or marketing call center experience
Ability to overcome challenges and objections
Ability to work in a goal- and performance-based environment

Job Responsibility

Drive Reservations & Revenue: Use your persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
Exceed Performance Goals: Strive to meet and exceed key performance metrics

What we offer

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match
Legal and identify theft plan

Fulltime

Outbound Reservations Specialist

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacati...

Location

United States , Las Vegas

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

High school diploma or GED
Excellent communication skills and a strong customer focus
Sales-minded professionalism
Hospitality, sales, or marketing call center experience
Ability to overcome challenges and objections
Ability to work in a goal- and performance-based environment

Job Responsibility

Drive Reservations & Revenue: Use persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
Exceed Performance Goals: Strive to meet and exceed key performance metrics

What we offer

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer

Fulltime

In House Reservations Specialist

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , Scottsdale

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Group Reservations Specialist

Our Property Administrative Specialists play an important role in a number of vi...

Location

United States , South Beach

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Develop and maintain positive working relationships with other employees and departments
support team to reach common goals
listen and respond appropriately to the concerns of other employees
report accidents, injuries, and unsafe work conditions to manager
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
stand, sit, or walk for an extended period of time
reach overhead and below the knees, including bending, twisting, pulling, and stooping
perform other reasonable job duties as requested by Supervisors
prior experience is preferred

Job Responsibility

Play an important role in a number of vital hotel functions
work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs
provide administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software)
serve as the point of contact for clients and vendors
act as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event)
ensure smooth operations throughout the entire hotel
create a safe workplace
follow company policies and procedures
uphold quality standards
ensure uniform, personal appearance, and communications are professional

What we offer

Chance to be proud of the work you do and who you work with

Fulltime

Group Reservations Specialist

Our Property Administrative Specialists play an important role in a number of vi...

Location

United States , South Beach

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Candidate Will Manage Group Reservations And Prior Experience Is Preferred

Job Responsibility

Develop and maintain positive working relationships with other employees and departments
support team to reach common goals
listen and respond appropriately to the concerns of other employees
report accidents, injuries, and unsafe work conditions to manager
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
stand, sit, or walk for an extended period of time
reach overhead and below the knees, including bending, twisting, pulling, and stooping
perform other reasonable job duties as requested by Supervisors
ensure the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Fulltime

Global Reservations Specialist – Design Hotels

The main objective is to provide a professional and unique sales environment for...

Location

Germany , Berlin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Hospitality background is essential
sales experience would be a bonus
Team player with excellent English written and verbal communication skills
Strong analytical and administrative skills
Creativity and attention for detail
Excellent time management skills and ability to multi-task and prioritization skills
Proficiency in MS Office

Job Responsibility

Handle phone, e-mail, and written requests by end consumers, travel agents, and member hotels
Consult group clients in sourcing hotels for events and conferences
Convey the highest standards of product knowledge and delivery of first-class service to individual, high-end, and VIP clients as well as travel & event agencies at all points of contact
Maximize revenue for the voice channel whilst maintaining brand and professional integrity
Use the Central Reservation System in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
Manage client travel logistics, handling hotels, and provide full dedicated support to the clients
Ensure high level of attention to detail with all given work
Prioritize workload, working within given deadlines ensuring client budgets and specific requirements are met
Manage allocated projects
Process administrative tasks including accounting queries, promptly and accurately

What we offer

A great experience in the niche market of luxury boutique hotels
Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™ located in the creative Media Spree area in Berlin
Regular working schedule from Monday to Friday
Great benefits at member hotels and brand partners from employee discounts to special offers, including Marriott Explore rates
Career development opportunities in an international company

Fulltime

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Reservations Specialist

Job Description

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