Reservations Sales Supervisor

Provide customer service to travel agents/agencies relative to commission requests, problems, and concerns. Assists travel agencies with questions regarding their ARC, IATA, TSI or TIDS accreditation. Act as a resource for all product lines in researching commission inquiries and utilizing the CTAC system. Answer questions regarding the Fam-Tastic Program, IATA questions, and various travel industry issues. Maintain and update all wholesaler computer database information, including assigning wholesaler identification numbers and entering address changes. Monitor wholesaler production for room night compliance. Ensure clarity and consistency of wholesaler facts/rate pages in MARSHA/Merlin computer system. Provide customer service to group intermediary partners relating to the Meetings Excellence program on inquiries via automated e-mail (AVAYA). Provide service support for inquiries on the Plan-Tastic Program.