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Wyndham Destinations Logo Wyndham Destinations · Sales

Reservations Sales Agent

United States, Orlando 70000.00 USD / Year · Job Posted March 04, 2026
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Job Description

As a Reservations Sales Coordinator, your primary responsibility will be to answer inbound calls from guests who purchased a promotional vacation getaway. You will be assisting them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system. The position requires that you maintain a high-level of customer satisfaction, in addition to addressing any escalated customer service issues that may arise. As part of the Reservations Sales Team, you will be helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts. Package retention (saving the sale), selling of dates, escalation of calls, retaining the business.

Job Responsibility

  • Answer inbound calls from guests who purchased a promotional vacation getaway
  • Assist them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system
  • Maintain a high-level of customer satisfaction
  • Address any escalated customer service issues that may arise
  • Help to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts
  • Package retention (saving the sale), selling of dates, escalation of calls, retaining the business

Requirements

  • High School diploma or GED equivalent
  • Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs
  • 1+ years of customer service, reservations, or equivalent experience a plus
  • 1+ years of call center experience preferred
  • Proficient working with Microsoft Office is preferred
  • Sales experience highly preferred

What we offer

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program
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