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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Reservations Sales Agent

Australia, Melbourne · Job Posted May 05, 2026
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Job Description

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

Job Responsibility

  • Manage all reservation enquiries, changes, and cancellations across multiple channels, accurately identifying guest needs and securing appropriate room types and rates
  • Use effective sales and upselling techniques to maximise revenue, while delivering consistent professional, brand-aligned guest service
  • Process all reservation requests, changes, and cancellations with clear understanding of policies and compliance with brand standards
  • Apply upselling and personalised sales techniques while identifying guest requirements to maximise room revenue, suggest alternatives, and promote property amenities and offers
  • Accurately input and manage reservation data, including: special codes, loyalty details, confirmation numbers, and documentation of guest preferences
  • Communicate clearly and professionally with guests and colleagues, verbal and written
  • Bring our Whatever/Whenever brand culture to life with every warm guest interaction

Requirements

  • Valid Australian Working Rights is essential
  • Previous experience in hotel front office or sales roles is highly desirable
  • Demonstrated experience with OPERA hotel PMS is advantageous
  • A proactive and upbeat demeanor that inspires excellence
  • A genuine passion for creating standout guest experiences and consistently going above and beyond
  • Keen to take on new challenges and grow within your career
  • A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand

Nice to have

  • Previous experience in hotel front office or sales roles is highly desirable
  • Demonstrated experience with OPERA hotel PMS is advantageous

What we offer

  • Competitive Pay & Annual Reviews
  • Mentor & Buddy Program
  • Career Growth
  • Prime CBD Location
  • Birthday Perks
  • Exclusive Discounts: 35% off food & beverages at W Melbourne + global Marriott room discounts + 600+ local retailers discounts
  • Community Engagement
  • Award-Winning Workplace
  • Referral Bonus
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