CrawlJobs Logo

Reservations Sales Agent

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
Australia , Melbourne

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

Job Responsibility:

  • Manage all reservation enquiries, changes, and cancellations across multiple channels, accurately identifying guest needs and securing appropriate room types and rates
  • Use effective sales and upselling techniques to maximise revenue, while delivering consistent professional, brand-aligned guest service
  • Process all reservation requests, changes, and cancellations with clear understanding of policies and compliance with brand standards
  • Apply upselling and personalised sales techniques while identifying guest requirements to maximise room revenue, suggest alternatives, and promote property amenities and offers
  • Accurately input and manage reservation data, including: special codes, loyalty details, confirmation numbers, and documentation of guest preferences
  • Communicate clearly and professionally with guests and colleagues, verbal and written
  • Bring our Whatever/Whenever brand culture to life with every warm guest interaction

Requirements:

  • Valid Australian Working Rights is essential
  • Previous experience in hotel front office or sales roles is highly desirable
  • Demonstrated experience with OPERA hotel PMS is advantageous
  • A proactive and upbeat demeanor that inspires excellence
  • A genuine passion for creating standout guest experiences and consistently going above and beyond
  • Keen to take on new challenges and grow within your career
  • A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand

Nice to have:

  • Previous experience in hotel front office or sales roles is highly desirable
  • Demonstrated experience with OPERA hotel PMS is advantageous
What we offer:
  • Competitive Pay & Annual Reviews
  • Mentor & Buddy Program
  • Career Growth
  • Prime CBD Location
  • Birthday Perks
  • Exclusive Discounts: 35% off food & beverages at W Melbourne + global Marriott room discounts + 600+ local retailers discounts
  • Community Engagement
  • Award-Winning Workplace
  • Referral Bonus

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Parttime
Work Type:
On-site work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Reservations Sales Agent

Reservation Sales Agent

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
United States , The Resort at Pelican Hill
Salary
Salary:
20.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Communicate VIP reservation information
  • Input and access data in reservation system
  • Respond to challenges for accommodating rooming requests
What we offer
What we offer
  • Health care benefits
  • Flexible spending accounts
  • 401(k) plan
  • Earned paid time off and/or sick leave
  • Life insurance
  • Disability coverage
  • Other life and work wellness benefits
  • Fulltime
Read More
Arrow Right

Reservations Sales Agent

Process reservation requests, changes, and cancellations. Identify guest needs, ...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting correct code and rate
  • Follow proper escalation procedures when addressing guest concerns
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Committed to non-discrimination
  • Empowering work environment
  • Wellness-focused culture
  • Fulltime
Read More
Arrow Right

Senior Reservations Sales Agent

The Senior Sales Reservations Agent reports to the Reservations Supervisor and i...
Location
Location
Canada , Whitehorse
Salary
Salary:
23.00 CAD / Hour
flyairnorth.com Logo
Air North, Yukon's Airline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum Grade 12 diploma or equivalent
  • Minimum 2 years Reservation or Call Centre experience
  • Minimum 1 year aviation experience
  • Excellent English communication skills, both verbal and written
  • Computer proficiency with Microsoft Office and bookings software
  • Proven ability to lead and support a team
  • Must demonstrate a passion for providing superior customer service
  • Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada
Job Responsibility
Job Responsibility
  • Answer and resolve all Customer Service emails in a timely and professional manner
  • Provide general flight and airport information
  • Change and update itineraries
  • Stay current and knowledgeable on all Company products and services
  • Provide exceptional customer service – anticipate and identify customer needs and/or situations
  • provide solutions/services and remain compassionate and professional
  • Execute individual or travel agent bookings as directed upon request from the customer or colleague
  • Act as a resource for all agents, answering questions and providing support
  • Assist with training new agents, as requested
  • Handle escalated calls from Agents, passing on to Supervisor if required
What we offer
What we offer
  • Competitive wages
  • Attractive benefits package including great travel perks
  • Enriching work environment
  • Fulltime
Read More
Arrow Right

Cluster Reservations Agent

Process all cluster reservation requests, changes, and cancellations received by...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Process all cluster reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify all reservation information with callers to ensure accuracy
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
Job Responsibility
Job Responsibility
  • Process all cluster reservation requests, changes, and cancellations
  • Identify guest reservation needs and determine appropriate room type
  • Verify all reservation information with callers to ensure accuracy
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Fulltime
Read More
Arrow Right

Agent-Reservations

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room availability
  • Explain policies
  • Accommodate special requests
  • Answer property-related questions
  • Maximize revenue using sales techniques
  • Input data into reservation system
  • Follow escalation procedures for guest concerns
  • Maintain confidentiality and professionalism
  • Fulltime
Read More
Arrow Right

Reservations Agent

Reservations Agent position at The Ritz-Carlton Baku to process reservations, ac...
Location
Location
Azerbaijan , Baku
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • no related work experience
  • no supervisory experience
  • no license or certification
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • identify guest reservation needs and determine appropriate room type
  • verify availability of room type and rate
  • explain guarantee, special rate, and cancellation policies to callers
  • accommodate and document special requests
  • answer questions about property facilities/services and room accommodations
  • follow sales techniques to maximize revenue
  • input and access data in reservation system
  • handle special room reservation types
  • follow proper escalation procedures when addressing guest concerns
What we offer
What we offer
  • Training
  • development opportunities
  • recognition
  • access to join the luxury portfolio of Marriott
  • holistic well-being
  • Fulltime
Read More
Arrow Right

Reservation Agent

The Reservation Agent at Four Points by Sheraton Pontianak processes reservation...
Location
Location
Indonesia , Pontianak
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types
  • Follow escalation procedures for guest concerns
What we offer
What we offer
  • Inclusive, people-first culture
  • Opportunities to support guests in a friendly environment
  • Part of a global team
  • Access to Marriott International's portfolio of brands
  • Fulltime
Read More
Arrow Right

Cluster Reservations Agent

The Cluster Reservations Agent will process all reservation requests, changes, a...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room type and rate availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types
  • Follow proper escalation procedures for guest concerns
What we offer
What we offer
  • Training, development, recognition
  • Holistic well-being focus
  • True camaraderie with a diverse group of co-workers
  • Opportunities to pursue passions in a luxury environment
  • Fulltime
Read More
Arrow Right