Reservations Sales Agent Job at South Seas (Captiva)

Job Description

Join the Team at South Seas as a Reservations Sales Agent! Are you a detail-oriented people person who loves creating memorable guest experiences? As a Reservations Agent at South Seas, you'll be the friendly voice assisting guests, travel agents, and partners with reservations, inquiries, and special requests. From managing bookings to maintaining accurate records and supporting our front desk team, you'll be an integral part of ensuring seamless stays. If you're organized, tech-savvy, and thrive in a fast-paced environment, we want you on our team! Apply now and help guests start their dream vacations.

Job Responsibility

Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations
Maintain departmental goals which include but are not limited to: Conversion, Revenue, and productivity
Process reservations by email, telephone, fax or central reservation systems referral
Maintains reservations records
prepares and distributes notifications of confirmation
processes advance deposits on reservations
Supply availability, pricing information and booking instructions to wholesalers, and travel partners
Complete daily checklist that includes but not limited to pre-arrival calls, run trace reports and action on them, arrival review/audit, run daily reports, assigning room blocks, cleaning up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleaning up checked out with open balances, entering STR data, etc.
Thorough knowledge of all hotels’ layouts, room locations, room types, as well as hotel services, features, and hours of operation
Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management
Maintains awareness of the selling status, rates, and benefits of all packages plans
communicates policy on guaranteed reservations and no-shows
Communicates reservation information to the front desk and provides support to front desk staff which may include high-level education on reservations-related tasks and training from time to time
Tracks future room availability on the basis of reservations
Maintains accurate records and files related to the areas of assignment
Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team
Demonstrates courteous and cooperative behavior when interacting with public and staff
acts in a manner that promotes a harmonious and effective workplace environment
Participate in department and company meetings and functions

Requirements

High School Diploma/GED
AND one (1) year of resort operations support experience
OR an equivalent combination of education, training, and experience
Must be proficient in Office 360
be able to keystroke at 50 wpm, without error
Professional In-Home Office Workspace: A dedicated, private area suitable for calls/video with minimal background noise and a neutral background
Hardware/desk setup: Space to accommodate dual monitors plus a desktop computer, external keyboard/mouse, and adequate lighting
Internet: Reliable high-speed service ≥50 Mbps down / ≥10 Mbps up
latency <100 ms
Wired Ethernet strongly preferred
public Wi-Fi is not permitted
Availability: Work during designated core hours and be able to attend on-site meetings in Fort Myers/Cape Coral as needed
Must be able to work in a fast paced, deadline driven environment
Ability to efficiently work in an in-home office setting, use standard office equipment
Stamina to sit for extended periods of time
Vision to read printed materials and computer screens with dexterity to utilize computer equipment
Hearing and clear speech to communicate in person or over the telephone
Flexible schedule: days and times may vary based on need
Must currently reside in Florida

What we offer

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs

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Reservations Sales Agent

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