Reservations Sales Agent, Marriott Bonvoy

Reservations Sales Agent

Marriott Bonvoy

Location:
Philippines, Manila

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Process reservation requests, changes, and cancellations. Identify guest needs, verify room availability and rates, explain policies, accommodate special requests, and follow sales techniques to maximize revenue while providing excellent guest service.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting correct code and rate
Follow proper escalation procedures when addressing guest concerns
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Nice to have:

Passionate
Active and takes pride in maintaining well-being
Optimistic
Adventurous

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowering work environment
Wellness-focused culture

Additional Information:

Job Posted:
November 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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