Reservations & Revenue Executive Job at Marriott Bonvoy (Marrakech)

Job Description

The Reservations & Revenue Executive is responsible for managing room inventory, rates, and availability to maximize hotel revenue while ensuring seamless reservation processes and exceptional guest service. This role supports the Director of Revenue in forecasting, reporting, and implementing revenue strategies, while driving customer loyalty and achieving reservations and sales goals.

Job Responsibility

Manage rooms inventory, rate loading, restrictions, and room authorizations to maximize revenue and ensure straight-line availability
Maintain accurate and up-to-date reservation system information at all times
Monitor compliance with company promotions, loyalty programs, and eCommerce distribution channels
Execute sales and revenue strategies within reservation and sales systems
Escalate technical or system-related issues related to reservations or PMS to the appropriate support desk in a timely manner
Prepare and distribute daily, weekly, and monthly revenue and reservations reports for Hotel Management and the Director of Revenue
Assist the Director of Revenue with weekly and monthly forecasting activities
Support the preparation of agendas, presentations, and data analysis for revenue and strategy meetings
Process all reservation requests, modifications, and cancellations accurately and efficiently
Drive customer loyalty by delivering service excellence throughout every guest interaction
Accommodate, document, and follow up on special guest requests
Answer guest inquiries regarding room types, rates, hotel facilities, and services
Apply effective upselling and sales techniques to maximize revenue opportunities
Input, access, and manage data accurately within the reservation system
Ensure correct reservation coding, rate application, and room type designation
Provide regular reservations system and process training for Front Office associates
Work closely with Front Office, Sales, and Revenue teams to achieve revenue and reservations objectives
Actively solicit and manage reservations-related sales opportunities to meet or exceed sales targets

Requirements

Proven experience in Front Office and/or Reservations within a hotel environment
Strong sales and revenue optimization skills
High level of attention to detail and accuracy
Advanced knowledge of Opera PMS
Excellent communication and customer service skills
Strong analytical and reporting skills

Nice to have

Experience working with Marsha and Empower Reservations systems
Experience with the One Yield RMS (or similar, if no Marriott experience)
Basic knowledge of MarRFP or similar platforms (e.g., Lanyon)
Familiarity with One Source and CVENT
Previous exposure to revenue management or distribution environments

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