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Four Seasons Logo Four Seasons · Hospitality and Tourism

Reservations Officer

Thailand, Bangkok · Job Posted January 19, 2026
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Job Description

As a reservation agent in Four Seasons Resort Thailand, your primary responsibility is to handle reservations and booking inquiries from guests, ensuring exceptional service, accuracy, and efficiency in managing room reservations and accommodations. With excellent communication skills, attention to detail, and a customer-focused mindset, you assist guests in planning their stays, providing personalized recommendations, and facilitating smooth booking experiences that meet their needs and preferences.

Job Responsibility

  • Reservation management
  • Booking processing
  • Guest assistance
  • Upselling and promotion
  • Confirmation and follow-up
  • Communication
  • Problem resolution
  • Revenue Management & Sales support
  • Reporting and record keeping

Requirements

  • Handle incoming reservation inquiries via phone, email, or online channels
  • Accurately input reservation details into the hotel’s reservation system
  • Assist guests with inquiries, requests, or changes to existing reservations
  • Promote hotel services, amenities, and packages
  • Confirm reservations with guests via email
  • Communicate effectively with other hotel departments
  • Address guest concerns or issues related to reservations
  • Support the hotel’s sales and revenue management efforts
  • Maintain accurate records of reservation activities

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Meal Allowance
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