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As a reservation agent in Four Seasons Resort Thailand, your primary responsibility is to handle reservations and booking inquiries from guests, ensuring exceptional service, accuracy, and efficiency in managing room reservations and accommodations. With excellent communication skills, attention to detail, and a customer-focused mindset, you assist guests in planning their stays, providing personalized recommendations, and facilitating smooth booking experiences that meet their needs and preferences.
Job Responsibility:
Reservation management
Booking processing
Guest assistance
Upselling and promotion
Confirmation and follow-up
Communication
Problem resolution
Revenue Management & Sales support
Reporting and record keeping
Requirements:
Handle incoming reservation inquiries via phone, email, or online channels
Accurately input reservation details into the hotel’s reservation system
Assist guests with inquiries, requests, or changes to existing reservations
Promote hotel services, amenities, and packages
Confirm reservations with guests via email
Communicate effectively with other hotel departments
Address guest concerns or issues related to reservations
Support the hotel’s sales and revenue management efforts
Maintain accurate records of reservation activities
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide