Reservations Manager

• Lead a team whose primary objective is to maximize revenue making reservations
• Understand tools and systems to forecast business for the resort combining group and transient segments
• Analyze performance reports, daily statistics and hotel occupancy levels
• Understand, support and strive to achieve the business goals of The Ritz-Carlton
• Ensure budget goals are met
• Manage the operational needs in respect to call volume, occupancy, and staffing requirements
• Manage the team to ensure excellence answering calls from The Ritz-Carlton customers and assist them in making reservations by providing excellent service to all customers and associates
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• A minimum of 5 years experience in hotel reservations
• A minimum of 3 years experience at a Management capacity in Luxury Hotels
• Knowledge of hotel reservations systems and processes
• Working knowledge at an intermediate level and ability to operate MARSHA and OPERA
• Must possess the ability to promote positive relationships with guests and staff, ensure security and confidentiality of guests and hotel data
• Excellent communications, selling and up-selling skills
• Strong leadership, ability to train and motivate a team to high performance

Knowledge of one or more languages in addition to English is desirable

• Chance to be proud of the work you do and who you work with
• Opportunity to be part of an amazing global team