Reservations Manager Job at Marriott Bonvoy (Panama City)

Job Description

The Reservations Manager is responsible for leading the daily operations of the Reservations Department while maximizing hotel revenue and delivering exceptional guest experiences from the first point of contact. This role oversees reservations, sales opportunities, inventory management, rate strategies, and team performance, ensuring alignment with Marriott International and Luxury Collection standards. The ideal candidate is highly organized, detail-oriented, service-driven, and passionate about luxury hospitality, with strong leadership and analytical skills.

Job Responsibility

Oversee the daily operation of the Reservations Department ensuring efficiency, accuracy, and compliance with luxury service standards
Lead, train, and develop the Reservations team while fostering a culture of service excellence
Ensure all guest, corporate, and travel partner communications are handled professionally and promptly
Monitor call quality, reservation accuracy, productivity, and conversion performance
Maximize revenue opportunities through effective management of rates, inventory, upselling, and cross-selling strategies
Work closely with Revenue Management, Sales, and Front Office teams to optimize business performance
Monitor pickup, pace, forecasting, and market trends to support revenue strategies
Ensure proper management of reservations through Marriott channels, GDS, OTAs, wholesale, and corporate accounts
Maintain accurate inventory and rate parity across all distribution channels
Handle VIP reservations, special requests, and complex guest situations with professionalism and attention to detail
Ensure a seamless pre-arrival experience aligned with The Luxury Collection standards
Prepare operational reports and monitor departmental KPIs including conversion, upselling performance, and revenue contribution
Assist in maintaining and configuring hotel systems including Opera, MARSHA, and GXP

Requirements

Bachelor's degree in hospitality management, Tourism, Business Administration, or related field preferred
Minimum 3–5 years of experience in Reservations within luxury or upscale hotels
Previous leadership or supervisory experience required
Marriott International experience highly preferred
Strong understanding of luxury hotel operations and guest service standards
Advanced knowledge of Opera PMS, MARSHA, GXP, and Microsoft Office
Knowledge of Revenue Management, forecasting, and channel distribution preferred
Advanced English and Spanish required
Additional languages are considered a plus

Nice to have

Knowledge of Revenue Management, forecasting, and channel distribution preferred
Additional languages are considered a plus

What we offer

Join a luxury hospitality environment where excellence, personalized service, and professional growth are part of our culture
At The Santa Maria, associates are empowered to deliver exceptional guest experiences while developing their careers within Marriott International’s global portfolio of brands

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Reservations Manager

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