Reservations Manager

• Responsible for managing the reservations department and ensuring smooth operations
• Actively solicit and manage reservation and group housing sales opportunities to drive revenue
• Maximize revenue through effective up-selling of every booking opportunity
• Ensure excellent guest service and loyalty through service excellence
• Prepare and maintain offers, contracts, and booking confirmations
• Monitor forecast data and group reservations
• Control no-shows, waitlists, and accurate billing instructions
• Collaborate closely with Sales, Front Office, and Convention Services
• Lead, motivate, and train the reservations and group housing team including scheduling

• Completed education or degree in hospitality, tourism, or similar field
• Several years of experience in reservations, ideally with leadership responsibility
• Solid understanding of market trends, revenue management, and F&B offerings
• Strong communication and sales skills in German and English
• Proficient in Opera and MS Office
• Hands-on mentality, organizational talent, and passion for leading a team

Ideally, you already have experience working with the Opera hotel system

• Personalised onboarding program & staff accommodation subject to availability to support your start
• A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement