Reservations Manager Job at Four Seasons (Boston)

Job Description

In this position, you will manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house. You will lead by example, directing the team to establish strong product and destination knowledge, maintain benchmark standards and prepare the operational teams to ensure seamless and thoughtful stays for arriving guests. With the Commercial team, you will achieve sales targets, maximize efficiencies to optimize revenue opportunities and will serve as a technical expert on a variety of systems that provide the infrastructure for Room and Dining sales. As a technical expert you will ensure the fulfilment of various brand partnership programs, distribution activities and will lead a variety of financial / PCI tasks with the Finance department.

Job Responsibility

Manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house
Lead by example, directing the team to establish strong product and destination knowledge, maintain benchmark standards and prepare the operational teams to ensure seamless and thoughtful stays for arriving guests
With the Commercial team, achieve sales targets, maximize efficiencies to optimize revenue opportunities and serve as a technical expert on a variety of systems that provide the infrastructure for Room and Dining sales
As a technical expert ensure the fulfilment of various brand partnership programs, distribution activities and lead a variety of financial / PCI tasks with the Finance department

Requirements

3-5 Years luxury Hotel/Resort experience in Reservation Sales, Front Office, Sales and Marketing strongly preferred
Ability to motivate and train a team of call center sellers to achieve revenue targets and maintain brand and Forbes 5 star standards
Able to provide unwavering customer service, strong personal presentation
Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, both in person and by telephone
Strong working knowledge of computers including but not limited to Microsoft 360, Salesforce and Opera PMS
Must be able to work all shifts including AM, PM, weekends and holidays
Fluent in English
Legal work authorization for employment in the United States required
Continuous sitting for majority of the shift

What we offer

FREE Medical and Dental insurance for you and your eligible dependents
Career growth opportunities both within Four Seasons Hotel Boston and worldwide
Experience other Four Seasons Hotels and Resorts through the complimentary room nights program
Complimentary meals at our employee cafeteria
401k participation with company matching program
Complimentary Life insurance
Vacation & Paid Sick Time Off

Four Seasons - All Job Offers

Select Country

Reservations Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?