Reservations Manager Job at Four Seasons (Arusha)

Reservations Manager

Four Seasons

Location:
Tanzania , Arusha

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join us deep in the heart of the world’s most celebrated wildlife reserves. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre, Kijana Kids Club, a spa with 6 free-standing treatment pavilions, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

Job Responsibility:

Direct reservations activities of the lodge to achieve budgeted goals
Revenue management functions
Assume responsibility for the execution of the Reservation Department’s policies and procedures
Maintain maximum occupancy within the lodge
Allocate duties and delegate work within the department
Keep immediate supervisor promptly and fully informed of all problems
Deal with any complaints in the area of his or her responsibility
Check each day’s arrival list one week in advance
Control all villa reservations in conjunction with the Front Office Manager
Control the free sale of all reservations to the Lodge’s best advantage
Work closely with the Sales and Marketing Department to coordinate and control group bookings
Identify and be aware of all major events
Attend all departmental meetings
Prepare and distribute occupancy and revenue forecasts
Work closely with the Front Office Manager in connection with future availability, budgets and weekly forecasts
Develop demand trend tables and charts by market segment
Initiate performance measurements and regular revenue related analysis
Develop reports based on customer stay records data
Provide Monthly Marketing Diagnostic Reports
Handle and maintain accurate records on and monitor pick-up, cancellations, no-shows, and sources of reservations
Create and maintain individual rate codes for each negotiated account
Establish and maintain the rate code conversion tables between PMS and WRO system
Introduce Yielding tactics to manage demand patterns
Update the property management system with room and rate restrictions to optimize yield
Manage Delphi Yield System with transient protected rooms and updated Minimum Available Rates
Lead/manage the forecast & management meetings
Maintain all lodge distribution channels are in compliance with rate parity and rate integrity disciplines
Attend Sales Department Meetings and Retreats
Assist in the preparation of the annual budget
Lead the Lodge’s CIS programs
Develop and monitor Up-selling schemes
Support front desk up-sell program
Assist Director of Marketing in the creation of the annual marketing plan and budget
Develop systems and work procedures for new policies
Ensure all reservations staff and WRO staff are familiar with all guest rooms, selling techniques, lodge facilities, etc.
Install a sales orientated attitude into the Reservationists
Conduct standards testing including call observation
Conduct regular WRO test calls and provide timely feedback
Establish relationships with other Reservations Managers
Prepare for and participate in the bi-weekly BOO meeting
Liaise with Planning Committee members
Interview and select staff
Conduct follow-up training sessions and provide timely feedback
Develop and mentor the reservations staff for future advancement
Comply with all Core and Culture standards
Ensure all members of staff are trained to the standards set by Four Seasons
Act upon any deviation from the set standard of performance
Complete the staff rotas, arranging holidays and completing the weekly time sheets
Be responsible for all departmental equipment and stationary
Ensure that all staff are well groomed, neatly dressed and in the appropriate uniform
Ensure adherence by all staff within the department to all health, safety, and emergency procedures
Work quickly in a high-pressure environment and ability to handle stress
Display a high level of integrity and professionalism

Requirements:

Bachelors Degree from University
At least two years Reservations managerial experience
Previous department head experience in hotel/resort/lodge operations preferred
Prior experience with a PMS system, Opera preferred
Yield and revenue management experience
Fluent in English
Ability to operate computer
Well versed in Excel, Word

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Reservations Manager

Four Seasons

Location:
Tanzania , Arusha

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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