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Reservations Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Inverness

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

29000.00 - 31000.00 GBP / Year
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Job Description:

As the Reservations Manager, you will play a key leadership role in driving the performance and success of the Reservations Team, ensuring exceptional service standards are consistently delivered while achieving the hotel’s targets and strategic goals.

Job Responsibility:

  • Supervision and Employee Relations: You will oversee the daily operations of the Reservations department, motivating and coaching team members to deliver an exceptional booking experience for every guest. Your strong leadership skills will support the team’s success through regular one-to-ones, performance reviews, training, and ongoing development
  • Collaboration: You will collaborate closely with all departments including Revenue, Reception, Sales and F&B to ensure seamless communication regarding availability, group bookings, special requests, and forecasting. Your teamwork and organisational skills will help create a smooth guest journey from initial enquiry through to arrival
  • Data Management: With strong analytical and reporting skills, you will monitor booking trends, occupancy levels, average daily rate (ADR), revenue performance, and market demand. Presenting insights at weekly Revenue meetings, you will identify opportunities to drive revenue, optimise inventory, and support the hotel in achieving its financial targets
  • Compliance: In line with company policies and brand standards, you will ensure all reservations procedures are compliant with data protection regulations, rate integrity guidelines, and audit requirements. You will maintain accurate system management, ensuring all bookings, billing instructions, and guest details are processed correctly
  • External Relationships: You will build and maintain strong relationships with key partners including online travel agents (OTAs), corporate clients, and third-party booking platforms, ensuring rate parity, market competitiveness, and maximised revenue opportunities while maintaining the hotel’s reputation for excellent service

Requirements:

  • Prior experience as a Reservations Manager or similar, preferably within a hotel environment
  • Exceptional written and verbal communication skills
  • Show drive and passion in coaching and developing your team
  • Demonstrate a "can do" and customer focused attitude with the ability to anticipate customer needs
  • Have the ability to plan, priorities and excel in a fast-paced environment
  • Be highly literate in Computer technology with the ability to write reports and manage and analyse data
  • Show a strong willingness to coach, develop and motivate team members
  • Have an understanding of People Management and the importance of appraisals, team development and promoting an engaging working environment
What we offer:
  • Competitive salary and opportunities for career growth within Lighthouse Hotel management family
  • Enhanced benefits for all employees – including 24/7 access to an online GP
  • Extensive training and development programs to enhance your skills and knowledge
  • Employee / Friend & Family discounts on hotel stays and dining
  • Vibrant and inclusive work environment with a diverse team
  • Employee recognition programs to celebrate your achievements

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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