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Reservations Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Australia , Adelaide

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Adelaide Marriott is looking for a full-time Reservations Manager to join the team. Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility:

  • Solicit and manage reservations sales-related opportunities
  • Manage and provide training and work assignments to Reservations Sales staff
  • Actively up-sell each business opportunity to maximize revenue
  • Achieve personal and team related revenue goals
  • Drive customer loyalty by delivering service excellence
  • Provide service to grow share of the account
  • Monitor associates to ensure all calls are answered promptly and in a friendly manner
  • Monitor and ensure the inputting of all reservations is completed in a timely manner
  • Be fully conversant with facilities and services of the hotel and product offerings
  • Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangements etc., are accurate
  • Ensure Traces and Alerts are set for related departments
  • Coordinate all aspects of the departments operation to ensure services are delivered to exceed guest expectations
  • Manage rate availability and inventory in coordination with the Director of Revenue Management
  • Assist the Director of Revenue Management to configure systems including HPP, Opera, MARSHA and One Yield

Requirements:

  • High school diploma or GED
  • no work experience required
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
What we offer:
  • Competitive salary
  • Exclusive staff perks
  • Marriott International room night discounts
  • 35% off food and beverage in ANZP and 20% off globally
  • Career opportunities across Marriott International
  • Part of Marriott's TakeCare initiative
  • Paid day off on your birthday
  • Employee Assistance Program
  • Employee Referral Bonus
  • Sponsorship available for the right candidate

Additional Information:

Job Posted:
March 21, 2026

Expiration:
March 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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