CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Reservations Manager

Colombia, Cartagena · Job Posted February 19, 2026
Apply Position
Job Link Share

Job Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

Job Responsibility

  • Assume responsibility for the execution of the Reservations and Communications Department’s policies and procedures and manage the daily operation
  • Maintain reservation standards for room, dining, and spa reservations
  • Prepare and distribute occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business
  • Manage department labour to standard, through weekly and monthly reviews
  • Review/analyse call volume (ACD) reports including abandonment rate and take action as appropriate
  • Enforce the established room and rate availability guidelines in order to maximize occupancy and revenue
  • Operate and manage the OTA reservations systems
  • Work with the Sales Department in handling group bookings, maintaining files, tracing cut off dates, following up on special instructions, etc
  • Handle and maintain accurate records on pick-up, cancellations, no-shows, and sources of reservations
  • Support ongoing training needs for team including room type knowledge, F&B functions and activities, spa menu changes
  • Handle guest complaints keeping senior management well informed of any problems and action taken
  • Implement pricing and inventory strategies to maximize revenue
  • Analyze market trends and competitor activities to adjust pricing
  • Work closely with the sales and marketing team and DORM to achieve revenue goals
  • Handle escalated guest concerns related to reservations
  • Collaborate with other departments to ensure a seamless guest experience
  • Implement strategies to enhance guest satisfaction and loyalty
  • Generate regular reports on reservation performance
  • Analyze data to identify trends and opportunities for improvement
  • Provide insights and recommendations to the leadership team

Requirements

  • Bachelor's degree in Hospitality Management or related field
  • Computer literate (Knowledge of Opera, ACD and other Operating systems an asset)
  • Excellent verbal skills in English and Spanish
  • Pleasant telephone voice and manner

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Reservations Manager

8 matching positions

Reservation Manager

Responsible for soliciting and managing reservations sales-related opportunities...
Location
Location
Thailand , Phuket
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • no work experience required
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
Job Responsibility
Job Responsibility
  • Solicit and manage reservations sales-related opportunities
  • Manage and provide training to Reservations Sales staff
  • Actively up-sell each business opportunity to maximize revenue
  • Achieve personal and team related revenue goals
  • Drive customer loyalty by delivering service excellence
  • Identify new reservations sales business
  • Understand market conditions and competitors
  • Monitor same day selling procedures to maximize room revenue
  • Coordinate with sales and Convention Services to process rooming lists and reservation cards
  • Execute operational aspects of business booked
What we offer
What we offer
  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • Equal opportunity employer
  • Diverse and inclusive work environment
  • Fulltime
Read More
Arrow Right

Reservations Manager

Responsible for soliciting and managing reservations sales-related opportunities...
Location
Location
Thailand , Koh Samui
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • no work experience required
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
Job Responsibility
Job Responsibility
  • Identifies new reservations sales business to achieve personal and property revenue goals
  • understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand
  • closes the best opportunities for the property based on market conditions and property needs
  • monitors same day selling procedures to maximize room revenue and control property occupancy
  • gains understanding of the property's primary target customer and service expectations
  • responds to incoming reservations sales opportunities
  • uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • assists in monitoring group reservation forecast data
  • coordinates with sales and Convention Services to process rooming lists and reservation cards
  • assists with monitoring accuracy of reservation sales orders within tracking systems
What we offer
What we offer
  • Equal opportunity employer
  • dedication to diversity and inclusion
  • training tools
  • orientation program for employees
  • positive work environment
  • global team experience.
  • Fulltime
Read More
Arrow Right

Actuarial Reserving Manager

Fantastic opportunity to take the next step on your career ladder within a major...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
staractuarial.com Logo
Star Actuarial Futures
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified (or part-qualified) non-life actuary
  • Strong reserving background
  • Experience across several lines
  • Strong written and oral communication skills
  • Demonstrable experience of taking ownership of workstreams and projects to completion
  • Knowledge of Python and R advantageous
Job Responsibility
Job Responsibility
  • Responsible for reserving across Lloyd’s & London Market, UK and global personal and commercial businesses
  • Cover GAAP, Solvency II technical provisions and IFRS 17 reporting
  • Support post-merger integration, cost reduction, modelling and process modernization, using cutting edge technologies, including AI/Gen AI etc., to future proof outputs
  • Get involved with underwriting & pricing transformation, including pricing model rationalization, pricing model re-platforming etc.
What we offer
What we offer
  • excellent package
  • Fulltime
Read More
Arrow Right

Reservation Supervisor

Reservation Supervisor position at JW Marriott Hotel & Suites Saigon overseeing ...
Location
Location
Vietnam , Saigon
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
What we offer
What we offer
  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • True camaraderie with diverse group of co-workers
  • Luxury work environment
  • Fulltime
Read More
Arrow Right

Reservations Executive

Oversee reservations operations at Four Points by Sheraton Mahabalipuram Resort ...
Location
Location
India , Mahabalipuram
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy
  • United community where everyone is welcome
  • Supportive environment
  • Global team
  • Fulltime
Read More
Arrow Right

Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...
Location
Location
United States , Orlando
Salary
Salary:
19.00 - 21.00 USD / Hour
villatel.com Logo
Villatel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
  • Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
  • Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
  • Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
  • Office, Excel, Teams, and SharePoint
Job Responsibility
Job Responsibility
  • Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
  • Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
  • Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
  • Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
  • Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
  • Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests
  • Fulltime
Read More
Arrow Right

Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...
Location
Location
United States , Orlando
Salary
Salary:
18.00 - 20.00 USD / Hour
villatel.com Logo
Villatel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
  • Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
  • Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
  • Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
  • Office, Excel, Teams, and SharePoint
Job Responsibility
Job Responsibility
  • Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
  • Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
  • Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
  • Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
  • Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
  • Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests
  • Fulltime
Read More
Arrow Right

Reservations Manager

As the Reservations Manager at Dining at Glyndebourne, you will play a key role ...
Location
Location
United Kingdom , Glyndebourne
Salary
Salary:
31500.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a Reservations Manager or Senior Reservations role within hospitality, restaurants, events, or visitor attractions
  • Strong organisational skills with the ability to manage high volumes of bookings and enquiries
  • Proven experience leading and developing a small team
  • Excellent communication and interpersonal skills with a guest-focused approach
  • High attention to detail and strong administrative capability
  • Confidence using reservations and booking management systems
  • Ability to work on-site in a fast-paced, seasonal environment
  • A genuine passion for hospitality and delivering exceptional guest experiences
Job Responsibility
Job Responsibility
  • Leading, training, and developing the reservations team to deliver a first-class guest booking experience
  • Managing all reservations systems, enquiries, and allocations across dining and hospitality services
  • Overseeing daily booking operations, ensuring accuracy, efficiency, and attention to detail
  • Collaborating closely with operations and events teams to align reservations with service delivery
  • Handling VIP and high-profile guest bookings with professionalism and discretion
  • Monitoring demand, forecasting covers, and supporting capacity planning during peak season
  • Maintaining guest data integrity and ensuring compliance with company policies and data protection standards
  • Continuously improving processes to enhance guest experience and operational efficiency
What we offer
What we offer
  • A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged
  • The opportunity to work in a unique and inspiring venue
  • 20 days annual leave (excluding bank holidays and national holiday days)
  • Excellent pension programme with generous contribution from us
  • Free on-site parking
  • Free staff meals whilst on site
  • Access to Compass Group company perks & benefits
  • Perks at Work discounts and promotions
  • Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks
  • On-site F&B discounts
  • Fulltime
Read More
Arrow Right