Reservations Manager Job at Marriott Bonvoy (Manado)

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Malaysia , Kota Kinabalu

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Driving customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account on behalf of the company
Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy

Fulltime

Reservations Manager

In this position, you will manage a team of Sales and Communications Agents that...

Location

United States of America , Boston

Salary:

85763.00 - 94786.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

3-5 Years luxury Hotel/Resort experience in Reservation Sales, Front Office, Sales and Marketing strongly preferred
Ability to motivate and train a team of call center sellers to achieve revenue targets and maintain brand and Forbes 5 star standards
Able to provide unwavering customer service, strong personal presentation
Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, both in person and by telephone
Strong working knowledge of computers including but not limited to Microsoft 360, Salesforce and Opera PMS
Must be able to work all shifts including AM, PM, weekends and holidays
Fluent in English
Legal work authorization for employment in the United States required
Continuous sitting for majority of the shift

Job Responsibility

Manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house
Lead by example, directing the team to establish strong product and destination knowledge, maintain benchmark standards and prepare the operational teams to ensure seamless and thoughtful stays for arriving guests
With the Commercial team, achieve sales targets, maximize efficiencies to optimize revenue opportunities and serve as a technical expert on a variety of systems that provide the infrastructure for Room and Dining sales
As a technical expert ensure the fulfilment of various brand partnership programs, distribution activities and lead a variety of financial / PCI tasks with the Finance department

What we offer

FREE Medical and Dental insurance for you and your eligible dependents
Career growth opportunities both within Four Seasons Hotel Boston and worldwide
Experience other Four Seasons Hotels and Resorts through the complimentary room nights program
Complimentary meals at our employee cafeteria
401k participation with company matching program
Complimentary Life insurance
Vacation & Paid Sick Time Off

Fulltime

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property’s primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution
Responds to incoming reservations sales opportunities for the property that are outside parameters of the
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Assists in monitoring group reservation forecast data

Fulltime

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Fulltime

Reservations Manager

The Reservations Manager is responsible for leading the daily operations of the ...

Location

Panama , Panama City

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor's degree in hospitality management, Tourism, Business Administration, or related field preferred
Minimum 3–5 years of experience in Reservations within luxury or upscale hotels
Previous leadership or supervisory experience required
Marriott International experience highly preferred
Strong understanding of luxury hotel operations and guest service standards
Advanced knowledge of Opera PMS, MARSHA, GXP, and Microsoft Office
Knowledge of Revenue Management, forecasting, and channel distribution preferred
Advanced English and Spanish required
Additional languages are considered a plus

Job Responsibility

Oversee the daily operation of the Reservations Department ensuring efficiency, accuracy, and compliance with luxury service standards
Lead, train, and develop the Reservations team while fostering a culture of service excellence
Ensure all guest, corporate, and travel partner communications are handled professionally and promptly
Monitor call quality, reservation accuracy, productivity, and conversion performance
Maximize revenue opportunities through effective management of rates, inventory, upselling, and cross-selling strategies
Work closely with Revenue Management, Sales, and Front Office teams to optimize business performance
Monitor pickup, pace, forecasting, and market trends to support revenue strategies
Ensure proper management of reservations through Marriott channels, GDS, OTAs, wholesale, and corporate accounts
Maintain accurate inventory and rate parity across all distribution channels
Handle VIP reservations, special requests, and complex guest situations with professionalism and attention to detail

What we offer

Join a luxury hospitality environment where excellence, personalized service, and professional growth are part of our culture
At The Santa Maria, associates are empowered to deliver exceptional guest experiences while developing their careers within Marriott International’s global portfolio of brands

Fulltime

Reservations Manager

Responsible for the overall management of the Reservations Department. Assist Di...

Location

United States of America , Maui

Salary:

80000.00 - 100000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of Two Years' Experience in a rooms division management capacity with Four Seasons or another related organization, preferably Reservations.
Comprehensive computer and analytical skills, superior guest service and salesmanship skills.
Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
Ability to read and speak and write English.

Job Responsibility

Manage the day to day operation of the reservations department (function as resource for reservations sales agents
handle reservations sales calls
problem and conflict resolution
scheduling).
Assist Director of Revenue with Revenue Management activities of the Resort to achieve budgeted goals
understanding and applying the principles of occupancy and rate to achieve maximum yield.

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

Reservations Manager

Location

Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property’s primary target customer and service expectations
Responds to incoming reservations sales opportunities for the property that are outside parameters
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Assists in monitoring group reservation forecast data
Coordinates with sales and Convention Services to process rooming lists and reservation cards
Executes and supports the operational aspects of business booked

Fulltime

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED.
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Job Responsibility

Identifies new reservations sales business to achieve personal and property revenue goals.
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Monitors same day selling procedures to maximize room revenue and control property occupancy.
Gains understanding of the property’s primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Uses sales resources and administrative/support staff effectively.
Assists in monitoring group reservation forecast data.

Fulltime

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Reservations Manager

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Reservations Manager

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Reservations Manager

Reservations Manager

Reservations Manager

Reservations Manager

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