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Reservations Manager

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Marriott Bonvoy

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Location:
Malaysia , Kota Kinabalu

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility:

  • Soliciting and managing of reservations sales-related opportunities
  • Managing and providing training and work assignments to Reservations Sales staff
  • Actively up-selling each business opportunity to maximize revenue opportunity
  • Achieving personal and team related revenue goals
  • Driving customer loyalty by delivering service excellence
  • Providing service to customers to grow share of the account
  • Identifying new reservations sales business
  • Understanding the overall market including competitors’ strengths and weaknesses
  • Closing the best opportunities for the property
  • Monitoring same day selling procedures
  • Gaining understanding of the property’s primary target customer
  • Responding to incoming reservations sales opportunities
  • Using negotiating skills and creative selling abilities
  • Using sales resources and administrative/support staff effectively
  • Assisting in monitoring group reservation forecast data
  • Coordinating with sales and Convention Services
  • Executing and supporting operational aspects of business booked
  • Assisting with monitoring accuracy of reservation sales orders
  • Tracking no-show reservations
  • Checking daily arrivals
  • Managing wait list
  • Preparing work and maintenance orders
  • Supporting customer loyalty and property’s brand standards
  • Servicing customers to grow share of the account
  • Providing excellent customer service
  • Executing exemplary customer service
  • Setting a positive example for guest relations
  • Handling guest complaints and disputes
  • Monitoring reservations sales agents
  • Developing and maintaining departmental orientation program
  • Utilizing on the job training tools
  • Creating monthly labor scheduling
  • Utilizing applicable intranet
  • Creating contracts

Requirements:

  • High school diploma or GED
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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