This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
Job Responsibility:
Soliciting and managing reservations sales-related opportunities
managing and providing training and work assignments to Reservations Sales staff
up-selling each business opportunity to maximize revenue
achieving personal and team-related revenue goals
driving customer loyalty by delivering service excellence
identifying new reservations sales business
understanding the overall market
closing the best opportunities for the property
monitoring same day selling procedures
responding to incoming reservations sales opportunities
using negotiating and creative selling abilities
coordinating with sales and Convention Services
monitoring accuracy of reservation sales orders
tracking no-show reservations
checking daily arrivals
managing wait list
preparing work and maintenance orders
supporting customer loyalty
handling guest complaints
monitoring reservations sales agents
developing departmental orientation program
utilizing on the job training tools
creating monthly labor scheduling
utilizing intranet
creating contracts.
Requirements:
High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area.