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As our Hotel Reservations Manager, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
Job Responsibility:
Overseeing the reservations process from start to finish for guests
Ensuring guests have a seamless experience when booking their accommodations
Ensuring that all reservations are accurate and up to date
Managing reservation systems, communicating with guests and other departments
Ensuring that all reservations are properly documented
Managing room inventory and rates
Overseeing the work of reservation agents and other staff members
Requirements:
Strong leadership skills
Excellent communication skills
Analytical and problem-solving skills
Attention to detail
Industry experience
What we offer:
Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions