Reservations Manager Job at Marriott Bonvoy (Adelaide)

Reservations Manager

Marriott Bonvoy

Location:
Australia , Adelaide

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility:

Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities, and the operating times of all beverage and food venues
Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangements etc., are accurate
Traces and Alerts are set for related departments to deliver a smooth check in process
Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel's standards and procedures
Manage rate availability and inventory in coordination with the Director of Revenue Management
Assist the Director of Revenue Management to configure systems including HPP, Opera, MARSHA and One Yield, etc

Requirements:

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

What we offer:

Marriott International room night discounts
35% off food and beverage for you, your family and your friends in ANZP and 20% off globally
Paid day off on your birthday
Employee Assistance Program addressing physical, emotional, and financial wellbeing
Employee Referral Bonus
Sponsorship available for the right candidate

Additional Information:

Job Posted:
April 27, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share:

Reservations Manager

Marriott Bonvoy

Location:
Australia , Adelaide

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 27, 2026

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