Reservations Lead Agent Job at Marriott Bonvoy (Bucharest)

Reservations Lead Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Romania , Bucharest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

What we offer

Training
development
recognition
a place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Fulltime

Reservations Agent

We’re on the lookout for a Reservations Agent to be the go-to person for guests ...

Location

United Kingdom , London

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Experience in a similar role within a 4/5 star hotel
Outstanding organizational skills and the ability to multitask in a fast-paced environment
Exceptional communication skills and excellent command of the English language
Previous experience working with OPERA (Opera Cloud experience and working with TARS would be a plus)
Experience working for Accor hotels would be beneficial but not a must
You’re humble and open to ideas
we leave our egos at the door and help get it done
You’re up for doing things differently and trying (almost) everything once
You want to be part of something bigger and have fun along the way

Job Responsibility

Answer guest enquiries in a timely and professional manner
Stay on top of what's happening in our hotels and the local scene
Quote rates, process, and confirm reservations by email or phone, following the department’s guidelines
Securing bookings, and charge no-show or late cancellation fees when needed
Prepare and distribute daily, weekly, and monthly reports to keep the team informed and operations running smoothly
Work closely with the Revenue Manager to ensure accurate data entry, follow the pricing strategy in place, and stay up to date on the latest revenue strategies, promos, and offers
Collaborate with the Sales Manager to identify potential sales leads and follow the sales strategy in place
Maximise our sales by having a sales mindset and jumping on any chances to upsell
Highlight extra services or special packages to boost sales
Work closely with the Front of House team for day-to-day operations

What we offer

Up to 28 days holidays (inclusive of bank holidays), pension and life insurance
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
Treat yourself with lots of retail & hospitality perks through our partners
Enjoy an experience stay at Hyde and a meal for two after your discovery period
Goes without saying, but we’ll feed you during your shift
Extra time off to volunteer with one of our partner charities
Cycle to work scheme
The chance to make your mark in a fast-growing Brand
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
Excellent discounts across the entire Ennismore and Accor family of brands

Fulltime

Reservations Agent

Manage all aspects of Lodge reservations and responsible for selling the resort,...

Location

Tanzania , Arusha

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Relevant Diploma/Degree in Hotel /Tourism Management and high school education or equivalent experience
One to two years of employment in a related position with Four Seasons or other five-star organization
Locals only (no visa sponsoring)
Ability to read and speak and write English

Job Responsibility

Capture sales from incoming reservations’ calls/correspondence and coordinate details of each reservation
Answer General Reservations e-mail, retrieve/distribute mail as per policy and procedures and cover FS Chat app where needed
Complete internal reservation forms and computer input of reservations
Complete information on Golden and Keys as per FS Standards
Ensure all VIP's and Special Attention notes are in the system/Golden Profile
Ensure all billing instructions are accurate
Run daily reports for department, operational departments, Sales & Marketing, General Manager and Department Head
Handle guest complaints in accordance with Four Seasons policy keeping senior management well informed
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations

Fulltime

Front Desk Lead Agent

Assist staff with expediting problem payments (e.g., problems processing credit ...

Location

Spain , Madrid

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year related work experience

Job Responsibility

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Cash guests' personal checks and traveler's checks

Fulltime

Reservations Agent

We’re on the lookout for a Reservations Agent to be the go-to person for guests ...

Location

United Kingdom , London

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Experience in a similar role within a 4/5 star hotel
Outstanding organizational skills and the ability to multitask in a fast-paced environment
Exceptional communication skills and excellent command of the English language
Previous experience working with OPERA (Opera Cloud experience and working with TARS would be a plus)
Experience working for Accor hotels would be beneficial but not a must
You’re humble and open to ideas
we leave our egos at the door and help get it done
You’re up for doing things differently and trying (almost) everything once
You want to be part of something bigger and have fun along the way

Job Responsibility

Answer guest enquiries in a timely and professional manner
Stay on top of what's happening in our hotels and the local scene
Quote rates, process, and confirm reservations by email or phone, following the department’s guidelines
Secure bookings, and charge no-show or late cancellation fees when needed
Prepare and distribute daily, weekly, and monthly reports to keep the team informed and operations running smoothly
Work closely with the Revenue Manager to ensure accurate data entry, follow the pricing strategy in place, and stay up to date on the latest revenue strategies, promos, and offers
Collaborate with the Sales & Groups team to identify potential sales leads and follow the sales strategy in place
Maximise our sales by having a sales mindset and jumping on any chances to upsell
Highlight extra services or special packages to boost sales
Work closely with the Front Desk team for day-to-day operations

What we offer

Up to 28 days holidays (inclusive of bank holidays), pension and life insurance
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
Treat yourself with lots of retail & hospitality perks through our partners
Enjoy an experience stay at Hyde and a meal for two after your discovery period
Goes without saying, but we’ll feed you during your shift
Extra time off to volunteer with one of our partner charities
Cycle to work scheme
The chance to make your mark in a fast-growing Brand
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
Excellent discounts across the entire Ennismore and Accor family of brands

Fulltime

Reservations Team Lead

The Reservations Team Lead will support, develop, train, and motivate all New Hi...

Location

United States , Orlando

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Must have basic knowledge of sales practices on the phone or in person
Must be able to communicate effectively (written and verbal) with customers
Ability to organize thoughts in an understandable manner
Must have a very reliable memory
Ability to work under stress and adapt to change
Basic mathematics and reasoning skills
Leadership and motivational skills necessary and ability to close sales a must
High school diploma or equivalent (GED)
A.A. preferred, but not required to apply
2 years Customer Service experience (reservations a plus)

Job Responsibility

Support, develop, train, and motivate all New Hires
Take escalated customer service calls and assist Reservations Agents
Mold and strengthen sales associates to be fully trained and supported to be successful in their role
Take escalated customer service calls & assist TM 1's with set up of reservations, closing and must have strong closing ability
Producing both inbound and outbound reservations
Provide quick and satisfactory resolution to customer issues using guidelines provided by leadership team
Provide superior customer service to both internal and external customers based on Wyndham's "Count on Me" initiative
Assist TM 1's with closing deals, obtaining inventory & providing resolution to a customer's concerns
Answer inbound & place outbound calls
Sell inventory, collect all applicable guest information and create reservation in system

What we offer

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match
Legal and identify theft plan

Fulltime

Reservations Sales Agent

Join the Team at South Seas as a Reservations Sales Agent! Are you a detail-orie...

Location

United States , Captiva

Salary:

20.00 - 23.00 USD / Hour

South Seas

Expiration Date

Until further notice

Requirements

High School Diploma/GED
AND one (1) year of resort operations support experience
OR an equivalent combination of education, training, and experience
Must be proficient in Office 360
be able to keystroke at 50 wpm, without error
Professional In-Home Office Workspace: A dedicated, private area suitable for calls/video with minimal background noise and a neutral background
Hardware/desk setup: Space to accommodate dual monitors plus a desktop computer, external keyboard/mouse, and adequate lighting
Internet: Reliable high-speed service ≥50 Mbps down / ≥10 Mbps up
latency <100 ms
Wired Ethernet strongly preferred

Job Responsibility

Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations
Maintain departmental goals which include but are not limited to: Conversion, Revenue, and productivity
Process reservations by email, telephone, fax or central reservation systems referral
Maintains reservations records
prepares and distributes notifications of confirmation
processes advance deposits on reservations
Supply availability, pricing information and booking instructions to wholesalers, and travel partners
Complete daily checklist that includes but not limited to pre-arrival calls, run trace reports and action on them, arrival review/audit, run daily reports, assigning room blocks, cleaning up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleaning up checked out with open balances, entering STR data, etc.
Thorough knowledge of all hotels’ layouts, room locations, room types, as well as hotel services, features, and hours of operation
Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management

What we offer

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs

Fulltime

Senior Reservations Sales Agent

The Senior Sales Reservations Agent reports to the Reservations Supervisor and i...

Location

Canada , Whitehorse

Salary:

23.00 CAD / Hour

Air North, Yukon's Airline

Expiration Date

Until further notice

Requirements

Minimum Grade 12 diploma or equivalent
Minimum 2 years Reservation or Call Centre experience
Minimum 1 year aviation experience
Excellent English communication skills, both verbal and written
Computer proficiency with Microsoft Office and bookings software
Proven ability to lead and support a team
Must demonstrate a passion for providing superior customer service
Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

Job Responsibility

Answer and resolve all Customer Service emails in a timely and professional manner
Provide general flight and airport information
Change and update itineraries
Stay current and knowledgeable on all Company products and services
Provide exceptional customer service – anticipate and identify customer needs and/or situations
provide solutions/services and remain compassionate and professional
Execute individual or travel agent bookings as directed upon request from the customer or colleague
Act as a resource for all agents, answering questions and providing support
Assist with training new agents, as requested
Handle escalated calls from Agents, passing on to Supervisor if required

What we offer

Competitive wages
Attractive benefits package including great travel perks
Enriching work environment

Fulltime

Select Country

Reservations Lead Agent

Job Responsibility

Requirements

Looking for more opportunities?

Reservations Lead Agent

Reservations Lead Agent

Reservations Agent

Reservations Agent

Front Desk Lead Agent

Reservations Agent

Reservations Team Lead

Reservations Sales Agent

Senior Reservations Sales Agent

Our AI answers in your language