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Four Seasons Logo Four Seasons · Hospitality and Tourism

Reservations Intern

Italy, Firenze Employment contract · Job Posted May 20, 2026
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Job Description

Four Seasons Hotel Firenze is currently looking for a motivated Reservations Intern to join our Team! The Reservations Intern will provide guests support prior to their arrival at the Hotel. This position will answer Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other CORE daily tasks (specifically PBX and chat).

Job Responsibility

  • Answer Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other departmental tasks
  • Take down and pass messages where necessary
  • Utilize and ensure proper working conditions of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
  • Update the company’s internal telephone directory
  • Process guests’ inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
  • Support the team in updating guests’ reservations
  • Support in answering general reservations e-mail, retrieving and distributing mail and processing brochure requests
  • Run appropriate reports checking for special requests
  • Assist with other tasks within the division if needed
  • Develop and present a project work to reinforce training

Requirements

  • Service passion about delivering true genuine guest experiences
  • Attention to detail, strong interpersonal skills and a teamwork approach
  • Reading, writing and oral proficiency in Italian and English
  • Successful candidates must hold legal authorization to work in Italy at the time of application

What we offer

  • Monthly allowance
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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