Reservations Intern Job at Four Seasons (Firenze)

Reservation Agent

Location

India , Bengaluru

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in hotel reservations, guest services, or call center operations within a luxury or five‑star hospitality environment
Proven experience handling room reservations, rate plans, promotions, and upgrades with high accuracy
Hands-on experience using Property Management Systems (PMS) such as Opera or similar reservation systems
Experience managing high call volumes while maintaining professionalism and attention to detail
Strong background in upselling, cross-selling, and revenue optimization in line with brand service standards
Excellent verbal and written English communication skills
additional languages are an advantage

Job Responsibility

Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Handling complete EPBAX function, i.e. Internal and External calls
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior,Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities including an international career
Complimentary Dream Holidays at other Four Seasons Hotels and Resorts
Comprehensive Insurance coverage for Hospitalization and Personal Accident

Fulltime

Reservations Agent

Responsible for selling the resort and providing information to prospective gues...

Location

Costa Rica , Peninsula Papagayo, Guanacaste

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong leadership skills
Strong interpersonal skills
Strong analytical skills
Ability to prioritize and adapt to changing operational needs
Passion for service

Job Responsibility

Capture sales from in-coming reservation calls and coordinate details of each reservation
Complete internal reservation forms
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking rooms, inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

Fulltime

New

Reservations Agent

The Reservations Agent is responsible for selling the hotel and providing inform...

Location

Portugal , Lisbon

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent communication and organization skills
Previous customer experience and ability to work effectively under pressure
Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed
Attention to detail and problem solving skills
Ability to multitask and prioritize daily workload
History of working in a team environment and developing working relationships
The candidate must hold the required authorization to work in an European country
Reading, writing and oral proficiency both in Portuguese and English
Must be able to work all shifts including, AM's, PM's, weekends, and holidays

Job Responsibility

Answer Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other departmental tasks
Take down and pass messages where necessary
Utilize and ensure proper working conditions of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
Update the company’s internal telephone directory
Process guests’ inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Capture sales via phone, email or chat from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Answer general reservations e-mail, retrieve and distribute mail and process brochure requests
Perform guest recognition duties ensuring that all departments have the information they need, preparing them for every arriving guest
Conduct pre-arrival review of all incoming guests using Hotel platforms

What we offer

Competitive compensation package
Statutory vacation allowance plus one additional day of paid leave
Outstanding training programs and career development opportunities, including enriching international taskforce opportunities
Employee travel program with complimentary stays at Four Seasons properties worldwide
Provision of employee uniforms
Complimentary meals at our much-loved Sabores Employee Restaurant
A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones
Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care
Exclusive retail, spa, and food & beverage discounts within the hotel
Access to a modern, fully equipped employee on‑site gym

Fulltime

Reservations Agent

The Reservations Agent is responsible for selling the hotel and providing inform...

Location

Italy , Firenze

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Reservations or Front Office experience
Experience in customer service and excellent phone skills
Ability to multitask and a can-do & team approach to any request
Advanced computer skills including but not limited to Excel, Word, PowerPoint and Internet
Knowledge of Opera PMS is required
Reading, writing and oral proficiency in the Italian and English language

Job Responsibility

Answer Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other departmental tasks
Take down and pass messages where necessary
Utilize and ensure proper working conditions of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
Update the company’s internal telephone directory
Process guests’ inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Capture sales via phone, email or chat from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Answer general reservations e-mail, retrieve and distribute mail and process brochure requests
Perform guest recognition duties ensuring that all departments have the information they need, preparing them for every arriving guest
Conduct pre-arrival review of all incoming guests using Hotel platforms

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Employee Meals

Fulltime

Assistant Reservations Manager

Four Seasons Hotel Denver is seeking a Reservations Assistant Manager with exper...

Location

United States of America , Denver

Salary:

70000.00 - 74000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Requires reading, writing and oral proficiency in the English language
must have working knowledge of Microsoft Windows, Word, Excel
Successful candidate must possess legal work authorization in the United States

Job Responsibility

Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Assist in Day to Day running of the Reservations Team
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

What we offer

Medical, dental, and vision insurance
Paid Time Off and Holiday pay
Discounted RTD Flex Pass for employees
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team

Fulltime

Reservations Agent

The Reservations Agent (Cluster Role) is responsible for selling the hotel and p...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Poses an affinity for guest service
Excellent personal presentation and interpersonal skills
Proficient in Microsoft office tools like PowerPoint, Word, and Excel
Excellent reading, writing, and oral proficiency in English language
Must be able to speak, read, and write Bahasa Malaysia
Able to work flexible hours as per business demands and needs
Must have the right to work in Malaysia

Job Responsibility

Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
Respond according to the crisis management plan to any resort emergency or safety situation

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Reservations and Communications Agent

Join our Forbes Five-Star team and take your career to the next level at Four Se...

Location

United States of America , Boston

Salary:

32.83 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Requires reading, writing and oral proficiency in the English language
Excellent interpersonal and communication skills, both in person and by telephone
Excellent and unwavering customer service
Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
2-3 years’ experience in a similar role
Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred

Job Responsibility

Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival

What we offer

FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals

Fulltime

Reservations Agent

The Four Seasons Hotel Miami is searching for a full time Reservations Agent. Th...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be able to work all shifts including, AM's, PM's, weekends, and holidays
Must be able to analyze guest situations and make suggestions that meets and exceeds the guests expectations of the hotel
Must be fluent in English
Ability to analyze, prioritize, organize and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, both in person and by telephone
Strong working knowledge of computers including but not limited to windows and keyboard
Skills and Ability to learn and master multiple software systems
Must be organized with the ability to handle multiple tasks
Previous hotel experience in a Reservations, Front Office, Sales and Marketing is strongly preferred
Continuous sitting for majority of the shift

Job Responsibility

Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival

What we offer

Competitive Salary & Wages
Medical, Dental and Vision insurance
401(k) Retirement Plan
Paid Time Off and Holiday Pay
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals

Fulltime

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Reservations Intern

Four Seasons

Location:
Italy , Firenze

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 20, 2026

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Reservations Intern

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Location:Italy , Firenze

Category:Hospitality and Tourism

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 20, 2026

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Job Posted:
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