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The purpose of the Internship is to give the Intern an overview of the Company and Hotel organization and understand the role of the different departments. Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills.
Job Responsibility:
Process reservation requests, changes, and cancellations received by phone, fax, or Email
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns
Requirements:
Bachelor/Master Degree in Hospitality or humanities
Fluent written and spoken English and Italian
Knowledge of Microsoft Office
Passion for luxury hospitality
Team Work, communication and problem solving skills
Can-do attitude along with strong motivation and enthusiasm
Positive outlook and outgoing personality
Compliance with quality assurance expectations and standards
Ability to stand, sit, or walk for an extended period of time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
What we offer:
Professional career progression at international level in 9000+ Marriott hotels
Learning and development opportunities online, on the job and in class
Experienced management & motivated and engaging colleagues
Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program