Reservations & Guest Experience Coordinator Job at Marriott Bonvoy (Singapore)

Reservations & Guest Experience Coordinator

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Guest Experience and Reservations Coordinator

Are you looking for the next step in your career? We are looking for someone who...

Location

United Kingdom , Malham

Salary:

Not provided

Cottons Hotel & Spa

Expiration Date

August 13, 2026

Requirements

Experience in reservations, front office or hospitality administration
Strong organisational and time management skills
Commercial awareness and understanding of revenue drivers
Experience with booking systems (e.g. Rezlynx, Zonal)
Strong communication and customer service skills
Experience in reservations, reception or working in a conference and events sales office is essential

Job Responsibility

End-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival
Booking the guests in on arrival

What we offer

Competitive salary, negotiable dependent on experience
Stream - Ability to access up to 40% of your wages as you earn them
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Generous employee discounts
Pension Scheme and Life assurance
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Bespoke training programmes accessible to all

Fulltime

Guest Experience and Reservations Coordinator

Are you looking for the next step in your career We are looking for someone who...

Location

United Kingdom , Malham

Salary:

Not provided

Aztec Hotel & Spa

Expiration Date

August 13, 2026

Requirements

Experience in reservations, front office or hospitality administration
Strong organisational and time management skills
Commercial awareness and understanding of revenue drivers
Experience with booking systems (e.g. Rezlynx, Zonal)
Strong communication and customer service skills
Experience in reservations, reception or working in a conference and events sales office is essential

Job Responsibility

End-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival
Booking the guests in on arrival

What we offer

Stream - Ability to access up to 40% of your wages as you earn them
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Generous employee discounts
Pension Scheme and Life assurance
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Bespoke training programmes accessible to all
An engaging & supportive work environment

Fulltime

Guest Experience And Reservations Coordinator

Location

United Kingdom , Malham

Salary:

30000.00 - 34000.00 GBP / Year

Aztec Hotel & Spa

Expiration Date

July 22, 2026

Requirements

Experience in reservations, front office or hospitality administration
Strong organisational and time management skills
Commercial awareness and understanding of revenue drivers
Experience with booking systems (e.g. Rezlynx, Zonal)
Strong communication and customer service skills
Experience in reservations, reception or working in a conference and events sales office is essential

Job Responsibility

End-to-end management of all bookings across the business, including rooms, restaurant reservations and events
Ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival
Booking the guests in on arrival

What we offer

Stream - Ability to access up to 40% of your wages as you earn them
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Generous employee discounts
Pension Scheme and Life assurance
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Bespoke training programmes accessible to all
An engaging & supportive work environment

Fulltime

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Guest Experience and Reservations Coordinator

The Guest Experience & Reservations Co-ordinator is responsible for the end-to-e...

Location

United Kingdom , Malham

Salary:

30000.00 - 34000.00 GBP / Year

Cottons Hotel & Spa

Expiration Date

Until further notice

Requirements

Experience in reservations, front office or hospitality administration
Strong organisational and time management skills
Commercial awareness and understanding of revenue drivers
Experience with booking systems (e.g. Rezlynx, Zonal)
Strong communication and customer service skills
Experience in reservations, reception or working in a conference and events sales office is essential

Job Responsibility

End-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival
Booking the guests in on arrival

What we offer

Stream - Ability to access up to 40% of your wages as you earn them
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Generous employee discounts
Pension Scheme and Life assurance
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Bespoke training programmes accessible to all
An engaging & supportive work environment

Fulltime

Overnight Guest Experience Coordinator

The Overnight Guest Experience Coordinator is a key member of the Guest Experien...

Location

United States , Barnard

Salary:

23.00 - 26.00 USD / Hour

Twin Farms

Expiration Date

Until further notice

Requirements

Genuine passion for hospitality and a commitment to providing exceptional guest care
Professional, polished, and gracious communication style
Ability to work independently with strong judgment, discretion, and follow-through
Calm, resourceful, and solution-oriented approach to guest needs and operational challenges
Strong attention to detail and ability to manage shifting priorities
Comfortable working overnight hours with periods of both quiet and high activity
Ability to lift up to 40 pounds and work on varied terrain and in changing weather conditions
Valid driver’s license with a clean driving record
High school diploma or equivalent required
Previous experience in hospitality, guest services, food and beverage, recreation, or luxury service preferred

Job Responsibility

Serve as the primary overnight contact for guest needs, requests, and inquiries
Provide a warm and polished welcome for late arrivals, including check-in assistance, luggage support, escorting guests to accommodations, and reviewing property amenities and scheduled activities
Support after-dinner guest service, including bar service, shuttle transportation, deliveries, and special requests
Respond promptly and professionally to guest concerns related to room amenities, fireplaces, technology, comfort, or property services
Conduct regular property walks to ensure presentation, cleanliness, safety, and security standards are maintained
Communicate and document overnight activity, guest requests, preferences, and concerns for the daily operations meeting
Support Dining with guest transportation at the conclusion of dinner service and assist with light late-night food or snack preparation as needed
Answer phone lines and assist with basic guest, reservation, and property information requests
Update guest profiles with preferences, notes, and service details to help personalize future stays
Provide shuttle service, deliveries, and support for special events, seasonal activities, and operational needs

What we offer

Complimentary life insurance
401(k) retirement plan with employer match
Paid holidays and sick time
Employee Assistance Program (EAP) with confidential support and resources
Daily staff meal
Training, professional development, and tuition assistance
Employee referral bonuses
Exclusive dining and lodging privileges

Parttime

Guest Experience Coordinator

At Capital Vacations, we don't just provide trips—we create meaningful, memorabl...

Location

United States , Sedona

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

Strong customer service and interpersonal skills
Effective written and verbal communication abilities
Proficiency in Microsoft Excel and Word
Basic computer knowledge
Highly organized with strong attention to detail
Ability to multitask and work in a fast-paced environment
Problem-solving skills with a professional and calm approach
Team-oriented with a positive attitude
Daytime availability required
Must be able to work weekends and holidays

Job Responsibility

Deliver a welcoming guest experience by greeting, checking in guests, and providing helpful information about the resort and Sedona area
Assist guests with payments, pre-authorizations, and booking lodging, dining, and local experiences
Create personalized itineraries and provide recommendations for attractions, shows, and restaurants
Address guest questions and resolve concerns promptly and professionally
Answer inbound calls and provide accurate, timely information
Coordinate reservations and partnerships with local vendors, tour operators, and entertainment providers
Prepare and distribute vouchers for shows, dining, and guest experiences
Maintain accurate daily reporting, including tour counts, arrivals, no-shows, and updates for sales and management teams
Support daily operations by preparing tour profiles, updating schedules, maintaining a clean lobby, and completing end-of-day reporting

What we offer

Competitive compensation
Start earning Paid Time Off immediately
Company-paid Life Insurance and Long-Term Disability
Medical, Dental, and Vision benefits
401(k) with company participation
Discounted vacation stays and employee travel perks
Opportunity to work in a scenic Sedona location with a collaborative team environment
Professional Development
Rapid Growth
Corporate Discounts

Fulltime

Reception & Guest Experience Coordinator

Reporting to the onsite Compass lead and in collaboration with the onsite Locati...

Location

Canada , Mississauga

Salary:

48000.00 CAD / Year

Canteen

Expiration Date

Until further notice

Requirements

Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels
Excellent written and verbal communication skills
Strong relationship building skills
Strong analytical and adaptability skills
Strong technical skills and ability to learn and operate internal and external systems
Ability to manage competing priorities and meet frequent deadlines
Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred
Smart serve certified or willingness to become smart serve certified
Resourceful learner with an improvement mindset and strong problem-solving abilities

Job Responsibility

Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
Coordinate space reservations and guest registrations from the main reception desk
Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
Register and check in clients and visitors as required using internal systems
Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events
Assist with planning and communicating office meetings and community events as required
Support activities for security, fire, health, and safety guidelines as required
Conduct opening and closing duties
Assist with mail and courier duties as required
Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest

What we offer

Comprehensive health, vision, and dental care coverage
Mental Health and Well-Being initiative
Employment Assistance Program (24/7 support)

Fulltime

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Reservations & Guest Experience Coordinator

Job Description

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Reservations & Guest Experience Coordinator

Reservations & Guest Experience Coordinator

Guest Experience and Reservations Coordinator

Guest Experience and Reservations Coordinator

Guest Experience And Reservations Coordinator

Guest Experience and Reservations Coordinator

Overnight Guest Experience Coordinator

Guest Experience Coordinator

Reception & Guest Experience Coordinator

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