Reservations Executive Job at Fairmont Le Manoir Richelieu (Udaipur)

Job Description

We are seeking a highly organized and customer-focused Reservations Executive to join our team in Udaipur, India. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates.

Job Responsibility

Process individual and group reservations accurately and efficiently using hotel reservation systems
Build and maintain strong relationships with clients, travel agents, and internal departments
Provide outstanding customer service through various communication channels (phone, email, and in-person)
Implement effective selling strategies to optimize occupancy rates and revenue
Generate and distribute rooming lists, confirmations, and other reservation-related documents
Collaborate with other departments to ensure seamless guest experiences
Monitor and manage reservation releases, cancellations, and modifications
Stay updated on hotel promotions, packages, and pricing strategies
Assist in resolving customer inquiries and complaints in a timely and professional manner
Contribute to the continuous improvement of reservation processes and procedures

Requirements

Previous experience in a similar reservations role, preferably in the hospitality industry
Excellent communication and interpersonal skills
Strong organizational abilities with a keen attention to detail
Proven track record of building and maintaining client relationships
Proficiency in hotel reservation systems (experience with Opera Cloud and RESAweb is a plus)
Ability to multitask and manage time effectively in a fast-paced environment
Customer-focused mindset with a commitment to delivering exceptional service
Analytical skills to interpret booking trends and make data-driven decisions
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong problem-solving abilities and a proactive approach to challenges
Flexibility to work varying shifts, including weekends and holidays if required
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
Fluency in English
knowledge of additional languages is a plus

What we offer

An opportunity to be with world’s preferred hospitality company
Captivating and rewarding experience working alongside passionate professionals
Range of exclusive Heartist Benefits
Develop your talent through learning programs by Academy Accor

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