Reservations Executive, Marriott Bonvoy

Reservations Executive

Marriott Bonvoy

Location:
India, Mahabalipuram

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Oversee reservations operations at Four Points by Sheraton Mahabalipuram Resort & CC, ensuring accuracy of room blocks and reservations while providing excellent guest service and following company policies and procedures.

Job Responsibility:

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests
Set-up proper billing accounts according to Accounting policies
Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
Assist management in training, scheduling, counseling, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy
United community where everyone is welcome
Supportive environment
Global team

Additional Information:

Job Posted:
November 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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