Reservations Executive Job at Accor (Perth)

Reservations Executive

Accor

Location:
Australia , Perth

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As our Reservations Executive, you’re the voice and heartbeat of HYDE Perth long before guests arrive at the hotel. You’ll own the full reservations journey — from first enquiry to post-stay follow-up — delivering a seamless, personalised experience that reflects HYDE’s signature style. You’ll manage individual bookings, handle high-volume enquiries, and take full ownership of group bookings once they’re contracted. With an eye for accuracy and a love for organisation, you’ll be the key connector between Sales, Rooms Division and the wider hotel operation — ensuring every arrival is smooth, every detail is right, and every guest touchpoint feels effortlessly elevated.

Job Responsibility:

Deliver warm, polished and on-brand HYDE service across every call, email and enquiry
Maintain clean, accurate reservation data in Opera, including payments, routing and all essential details
Own group bookings from contract to departure — managing room blocks, pickup, rooming lists, payments and organiser communication
Build strong relationships with organisers, corporate clients, and travel partners
Create and present group resumes to internal teams, ensuring operational readiness
Liaise with all departments to ensure arrivals, VIPs and special requests are executed flawlessly
Support overflow calls with the central reservations hub and manage onsite enquiries that need personal attention
Solve problems quickly and creatively, always keeping the guest at the centre

Requirements:

2+ years’ experience in hotel reservations or front office
Confident Opera user with strong administrative skills
Prior experience handling group bookings, payments and third-party reservations
A calm, composed approach — even when things get busy or details shift last-minute
Exceptional attention to detail and organisational finesse
Warm, articulate communication skills (phone and written)
A proactive mindset — you don’t wait to be asked
you take ownership
A love for hospitality, lifestyle brands and creating moments that matter
Full, unrestricted Australian working rights

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Parttime

Work Type:

On-site work

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