Reservations Executive Job at Marriott Bonvoy

Job Description

The Reservations Executive is responsible for efficiently handling all reservation inquiries, modifications, and cancellations received through phone, email, fax, or other channels. This role ensures accurate booking details, delivers exceptional guest service, and applies revenue‑maximizing sales techniques. The Reservations Executive must maintain a thorough understanding of room types, rates, policies, and hotel services to support guests and internal teams.

Job Responsibility

Process reservation requests, changes, and cancellations while ensuring accuracy in the reservation system
Identify guest needs, recommend appropriate room types, explain policies, and provide clear information on hotel services
Apply effective sales and upselling techniques to maximize revenue and document special requests accurately
Handle guest concerns professionally, follow escalation procedures, and maintain confidentiality of all guest and company information

Requirements

Diploma or Bachelor’s degree in Hospitality, Tourism, Business, or related field (preferred but not mandatory)
Minimum 1–2 years of experience in hotel reservations, front office, call centre, or customer service roles
Strong communication skills with a clear, professional telephone manner
Proficiency in reservations systems (e.g., Opera or similar PMS) and good computer skills
Excellent attention to detail, accuracy, and organizational skills
Strong customer service orientation with the ability to handle guest queries professionally
Ability to multitask in a fast‑paced environment and work collaboratively with the wider hotel team
Sales‑minded with an understanding of upselling and revenue techniques
Positive attitude, reliability, and a commitment to delivering high-quality service
Must have legal working rights in Fiji

What we offer

Exclusive staff discounts on food, beverage, and hotel rooms across the Marriott International portfolio for you, your family, and friends
Access to global training programs, professional development, and career advancement opportunities within Marriott
Employee Assistance Program supporting physical, emotional, and financial wellbeing
Work with the world’s largest hotel group, committed to equality, diversity, and inclusion

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