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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Reservations Executive

United Kingdom, Heckfield 28000.00 GBP / Year · Job Posted March 21, 2026
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Job Description

Resolutely natural, elegantly evolving, we are a beautiful piece of English history that redefines the idea of a hotel . Heckfield Place is both tamed and gently wild. Offering different aspects across the surrounding grounds, the character of each bedroom is written in the natural materials and meticulous craftsmanship found throughout. We are now looking for a Reservations Executive to join our fantastic Reservations team.

Job Responsibility

  • Manage bookings across the Estate, including The Bothy, Marle & Hearth, including all on- and off-site experiences
  • Coordinate guest transfers to and from Heckfield Place
  • Deliver an efficient, courteous and thoughtful reservations journey
  • Take ownership of the guest journey from first point of contact through arrival, stay and departure
  • Respond to all telephone and email enquiries promptly and professionally
  • Initiate pre-arrival contact with guests
  • Manage reservations for bedrooms, spa, restaurants, private events and all guest experiences
  • Maintain accurate guest profiles
  • Coordinate all guest activities and experiences

Requirements

  • Exceptional attention to detail
  • Refined guest service
  • Confident use of reservation systems
  • Flexibility in working patterns, including weekends and public holidays

What we offer

  • Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours after completed probation)
  • Increased holiday allowance
  • Vitality healthcare cover
  • Employee assistance programme
  • Life assurance scheme (from day one, covering up to 2x your annual salary)
  • 50% F&B discount when dining in our restaurants
  • Company sick pay
  • Enhanced maternity pay
  • Enhanced paternity pay
  • Recruit a Friend bonus (£1000)
  • Monthly employee recognition scheme
  • Annual employee parties
  • Free staff meals
  • 50% discount on Wildsmith Skin products
  • Heckfield Plus - online discounts
  • New baby gift
  • Training, development and a chance to progress within the company
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