Reservations Executive

The Reservations Executive is responsible for maximising hotel revenue and guest satisfaction by efficiently receiving, handling, and processing guest reservations under the direction of the Reservations Manager. The role ensures that departmental performance aligns with the hotel’s guidelines and overall business plan, while actively contributing to the achievement of departmental goals. A key focus is maintaining and enhancing Sofitel reservation standards, delivering a consistent 5-star service in line with Signature Standards, and achieving a target score of 95% or higher. The Reservations Executive also works closely with Front Office and Reception teams to ensure effective coordination of operations and the delivery of seamless, high-quality guest service.