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Reservations Executive

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SOFITEL

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Responsibility:

  • Greet guest over the phone in a friendly and courteous manner
  • Record reservation information accurately
  • identifies and records group and transient business codes
  • Inform other departments of VIP arrivals and assist in providing accommodation and special requests
  • Identifies commissionable reservations and secures required information
  • Records and processes deposit information
  • Identifies and records special billing instructions
  • approves credit after consultation with the Director of Revenue and in line with Accounts’ guidelines
  • File all reservations in a systematic order for easy referral
  • Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
  • Records requests for special accommodations and suites
  • Achieves maximum occupancy and average rate by utilising yield management
  • Uses up-selling techniques
  • Handling commission for individual reservations
  • Handles all special requests appropriately
  • Pre-blocks all special requests or VIP accommodations appropriately
  • Utilise guest’s history files for personalised service at the hotel
  • Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
  • Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
  • Acknowledges assigned reservation faxes and messages
  • Sell and input reservations into hotel computer system from phone and written enquiries
  • Other activities as determined by the Reservations Manager
  • Continuous development and structuring of the reservations executive position
  • Monthly and weekly report generation
  • Assisting Groups co-ordinator in period of higher demand

Requirements:

  • Previous experience in a reservations, front office, or customer service role within a hotel or hospitality environment
  • Excellent communication skills, both verbal and written, with a professional and friendly telephone manner
  • Strong organisational skills and attention to detail, with the ability to manage multiple tasks accurately
  • Proficiency in hotel reservation systems (e.g. Opera, PMS) and general computer literacy, including Microsoft Office
  • Ability to work under pressure in a fast-paced environment while maintaining high service standards
  • A proactive, sales-oriented mindset with the ability to upsell and maximise revenue opportunities
What we offer:
  • Competitive compensation package, including service charge and annual bonus of £1.300,00 per year
  • Free Stays in the UK or Ireland (4 nights/year)
  • Employee Benefit Card – Discounted rates at Accor properties worldwide
  • Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
  • Complimentary Meals While on Duty
  • Special Rates in F&B, Rooms & Spa
  • Be Part of the Largest Hospitality Group in Europe
  • Exceptional Training and Development Opportunities through Apprenticeship Program
  • Global Growth Opportunities
  • Employee Assistance Program with 24/7 GP Access
  • Social Events and Activities

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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