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Reservations Executive, Luxury

Marriott Bonvoy

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Deliver a seamless and personalised reservations experience, managing all booking enquiries, amendments and cancellations across phone and written channels
Intuitively identify each guest’s preferences to secure the most suitable room type and rate, tailored to their stay
Accurately verify availability and rates, ensuring every reservation reflects both guest expectations and brand standards
Clearly articulate guarantee requirements, special rates and cancellation terms with confidence and discretion
Capture, accommodate and meticulously document special requests to anticipate guest needs ahead of arrival
Act as a knowledgeable ambassador for W London, providing refined insight into hotel facilities, services and room offerings
Apply refined sales techniques to optimise revenue while enhancing the overall guest experience
Maintain precise and timely data entry within the reservations system, ensuring accuracy at every touchpoint
Correctly process and code special reservation types, including complimentary stays, employee rates, travel agent inspection bookings and wholesale reservations
Address guest concerns with professionalism and empathy, following escalation procedures to ensure swift and appropriate resolution

Requirements:

Eligibility to work and live in the UK
Documented evidence of eligibility

What we offer:

Meals - Tasty and Varied Complimentary Meals in our Green Room canteen
Service Charge - Paid each month
Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role
Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
Uniform Provided - Dry cleaning included
Company Pension Scheme – Save for your future
Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Celebrate - Awards and Recognition Celebrations
BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more
Events - Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company
Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International
Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts – 30% discount in our Away Spa

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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