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Reservations Executive, Luxury

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Deliver a seamless and personalised reservations experience, managing all booking enquiries, amendments and cancellations across phone and written channels
  • Intuitively identify each guest’s preferences to secure the most suitable room type and rate, tailored to their stay
  • Accurately verify availability and rates, ensuring every reservation reflects both guest expectations and brand standards
  • Clearly articulate guarantee requirements, special rates and cancellation terms with confidence and discretion
  • Capture, accommodate and meticulously document special requests to anticipate guest needs ahead of arrival
  • Act as a knowledgeable ambassador for W London, providing refined insight into hotel facilities, services and room offerings
  • Apply refined sales techniques to optimise revenue while enhancing the overall guest experience
  • Maintain precise and timely data entry within the reservations system, ensuring accuracy at every touchpoint
  • Correctly process and code special reservation types, including complimentary stays, employee rates, travel agent inspection bookings and wholesale reservations
  • Address guest concerns with professionalism and empathy, following escalation procedures to ensure swift and appropriate resolution

Requirements:

  • Eligibility to work and live in the UK
  • Documented evidence of eligibility
What we offer:
  • Meals - Tasty and Varied Complimentary Meals in our Green Room canteen
  • Service Charge - Paid each month
  • Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
  • Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role
  • Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
  • Uniform Provided - Dry cleaning included
  • Company Pension Scheme – Save for your future
  • Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
  • Celebrate - Awards and Recognition Celebrations
  • BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more
  • Events - Monthly Calendar of Associate Focused & Fun Events
  • Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company
  • Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International
  • Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
  • Spa Discounts – 30% discount in our Away Spa

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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