Reservations / Core Assistant Manager Job at Four Seasons (Amaala)

Assistant Reservations Manager

Responsible for the overall management of the Reservations Department and activi...

Location

United States , San Francisco

Salary:

79500.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree required
One to Three years’ experience in a Rooms Division position with Four Seasons or another related organization

Job Responsibility

The ability to assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation
The ability to maintain reservations core standards
The ability to conduct standards testing including call observation
The ability to conduct regular WRO test calls and provide timely feedback
The ability to work quickly in a high-pressure environment and ability to handle stress
The ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
The ability to ensure all reservations staff /WRO staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests
The ability to conduct follow-up training sessions and provide timely feedback to reservations staff
The ability to develop and mentor the reservations staff for future advancement
The ability to keep the WRO team well-informed of all changes in hotel policy, services, personnel, special activities etc.

What we offer

Salary $79,500.00
Generous medical, dental & vision insurance plans
401k Retirement plan
8 weeks of New Parental Leave Pay
Fur Baby/Pet Insurance
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation & sick days
Laundered Employee Uniform

Fulltime

Hotel Sommelier / Est Assistant Manager

Location

Japan , Chiyoda-ku, Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Highest level of integrity and transparency
Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams
Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
Good written and verbal communication skills
Work in a safe, prudent and organized manner
Ability to pour, mix, and blend a wide variety, of wines, spirits, and missed drinks
Ability to accurately process cash and credit card transactions
Good knowledge of the Four Seasons policies and procedures
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Working knowledge is generally learned on-the-job

Job Responsibility

Plan, organize, control and direct the work of employees in the Hotel's restaurant while ensuring guest satisfaction
Maintain harmonious and professional relationship with all departments
Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Must have strong interpersonal skills and be able to relate to all levels of staff
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel's F&B outlets to ensure that established cultural and core standards are met
daily activities and planning for outlet operation
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Attend regular operational meetings to ensure effective coordination and cooperation between departments
Work harmoniously and professionally with Co-workers and Supervisors
Take ownership of the Hotel wine program and train the teams within Food and Beverage

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50% F&B outlet discount for other Four Seasons Hotel in Japan
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health checks up

Fulltime

Membership and Food & Beverage Reservations Manager

Membership and Food & Beverage Reservations Manager or Assistant Membership and ...

Location

China , Hangzhou

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required
Mandarin speaking is required
Being calm and patient and be of service passion
Team player
Being fair and responsible
Be passion and love working
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software
Good knowledge of Word, Excel and PowerPoint
Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures

Job Responsibility

Prepare with the F&B Sales team, a yearly marketing plan which is in line with the Food and Beverage annual marketing plan
Works closely with other outlet managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Ensures that F&B - Sales associates work in a supportive and flexible manner with other Food and Beverage departments
Ensure that the F&B Sales operations are aligned with the respective Hotel Strategy, and that the Hotel regulations have been appropriately implemented
Assists in the recruitment and selection of F&B - Sales associates
Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees
Ensures that all associates deliver the Four Seasons brand promise and always provide outstanding guest service
Maximizes associate's productivity throughout the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
Focus attention on improving productivity levels and the need to prudently manage utility and payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment
Be knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety

What we offer

Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee service awards
Employee activities

Fulltime

In-Room Dining & Pool Assistant Manager

As the IRD and Pool Assistant manager you will plan, organize, direct and contro...

Location

United States of America , Calistoga

Salary:

80000.00 - 83000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience
One to two years’ previous experience in a supervisory or assistant manager position in Food & Beverage (In-Room Dining/Restaurant/Pool)
Must have Food Handlers Permit and Responsible Beverage Service (RBS) Permit
Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Ability to multi-task in a high volume and demanding environment
Requires ability to operate computer equipment and other food & beverage computer systems
Strong problem solving skills, ability to handle difficult situations and guests
Requires reading, writing and oral proficiency in the English language

Job Responsibility

Plan, organize, direct and control the work of employees in the Resort’s In Room Dining and Pool Operations
Ensure maximum guest satisfaction through providing exceptional service and attention to guests and colleagues
Train, evaluate, motivate, coach, and discipline all employees in the Hotel’s In-Room Dining and Pool Operations
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Communicate with employees and managers to ensure operational needs are met
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements
Assist with the service of food to guests
Assist in making dining reservations and seating of guests

What we offer

Competitive Salary, wages, and a comprehensive benefits package
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Assistant Food & Beverage Manager

Location

United States , Sausalito

Salary:

75000.00 - 80000.00 USD / Year

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must have at least 3 years management experience
Knowledge of food & beverage service, cost control, labor control, facility maintenance and restaurant financials
Requires the ability to operate computer equipment and other hotel computer systems
Speaking, writing and reading English is required
This position requires an applicant with a flexible schedule and the ability to work different shifts and nights and weekends
Must successfully complete the Food Handler's Certification and Alcohol Training for California within 30 days of hire, or have current certifications

Job Responsibility

Plans, organizes, controls and directs the work of employees in the Hotel’s food and beverage outlets while ensuring guest satisfaction
Schedules staff according to business needs, special functions and influence business
Maintains an accurate reservation system and advises kitchen of incoming reservations to ensure smooth service
Processes payroll in an accurate manner
Ability to independently problem solve issues that arise in the restaurant
Works with line staff and kitchen to deliver an exceptional dining experience
Execute large parties and understand booking procedures
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Restaurant to ensure that established cultural and core standards are met
Provide calm leadership on the floor and in the back of the house at all times
Attends and participates in departmental meetings, leadership meetings and hotel employee’s functions

What we offer

bonus incentive
quarterly bonus incentive

Fulltime

Assistant Food & Beverage Manager

Location

United States , Sausalito

Salary:

75000.00 - 80000.00 USD / Year

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must have at least 3 years management experience
Knowledge of food & beverage service, cost control, labor control, facility maintenance and restaurant financials
Requires the ability to operate computer equipment and other hotel computer systems
Speaking, writing and reading English is required
This position requires an applicant with a flexible schedule and the ability to work different shifts and nights and weekends
Must successfully complete the Food Handler's Certification and Alcohol Training for California within 30 days of hire, or have current certifications
Must be professional in appearance
Maintain and follow high safety standards and personal conduct
Follow Company policies and procedures as established in the Employee Handbook
Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs

Job Responsibility

Plans, organizes, controls and directs the work of employees in the Hotel’s food and beverage outlets while ensuring guest satisfaction
Works quickly in high-pressure environment and has the ability to handle multiple tasks at once
Schedules staff according to business needs, special functions and influence business
Maintains an accurate reservation system and advises kitchen of incoming reservations to ensure smooth service
Processes payroll in an accurate manner
Ability to independently problem solve issues that arise in the restaurant
Works with line staff and kitchen to deliver an exceptional dining experience
Execute large parties and understand booking procedures
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Restaurant to ensure that established cultural and core standards are met
Ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests and clients

What we offer

bonus incentive
quarterly bonus incentive

Fulltime

Assistant Guest Experience Manager

The Assistant Manager, Guest Experience is responsible for supporting the daily ...

Location

United States of America , Chicago

Salary:

65000.00 - 75000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of experience in luxury hospitality, preferably in Guest Experience, Concierge, or Front Office leadership
Demonstrated ability to lead teams and manage daily operations
Strong communication, organizational, and problem‑solving skills
Proficiency with Opera, Golden, CORE, Microsoft Office Suite, KEY and internal hotel systems
Ability to work flexible schedules, including weekends, holidays, and varied shifts
High degree of professionalism, emotional intelligence, and discretion when handling confidential guest information
Physical Requirements: Ability to stand and walk for extended periods
Ability to lift and transport items up to 25 pounds as needed for amenities or event setups
Candidates must have valid work authorization for the U.S.

Job Responsibility

Support the daily operations of the Guest Experience department
Ensure all Elite and VIP guests receive the highest level of personalized service throughout their stay
Play a key leadership role in coordinating cross‑departmental communication, managing pre‑arrival planning, and maintaining service consistency
Function as the acting department head on scheduled days off of the Head Concierge
Monitor workflow, ensure task follow‑through, and uphold departmental and brand service standards
Address guest concerns promptly and coordinate service recovery efforts
Review all Elite/VIP arrivals 3–5 days in advance and ensure pre‑arrival outreach is completed
Coordinate special requests and amenities with other departments
Oversee VIP room blocking, upgrade considerations, and Out‑of‑Service room planning
Participate in daily VIP and operational meetings

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Assistant Meetings and Events Manager

Muckross Park Hotel & Spa are currently looking for an enthusiastic and experien...

Location

Ireland , Killarney

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a supervisory role within a bar or hospitality environment
Excellent customer service skills with the ability to build rapport and handle guest requests efficiently
Proven ability to manage team effectively, including scheduling, training, and performance reviews
Strong organisational skills with a keen eye for detail and accuracy
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced environment

Job Responsibility

Assist the C&B Manager in all aspects of departmental operations, including scheduling, staffing, inventory control, and maintaining a clean and hygienic environment
Ensure team members are knowledgeable about the beverage menu, daily specials, and provide excellent customer service following all company standards and procedures
Oversee bar setup before opening and close down procedures after service
Maintain accurate stock levels, handle ordering, and ensure all drinks are prepared according to recipes
Manage cash drawers, reconcile takings, and adhere to all cash handling procedures
Motivate, train, and develop the bar team, fostering a positive and productive work environment
Address guest concerns and complaints promptly and professionally, ensuring their satisfaction
Monitor and oversee the weekly running of the M&E department for the Hotel and support C&B Manager
Conduct weekly inspections of M&E to ensure all areas are kept in the best condition, and recommends preventive maintenance to the C&B Manager
Support C&B Manager in reviewing the M&E service and quality on a regular basis and develop and implement strategies to improve results

What we offer

Career development and training opportunities within a growing hospitality company
Competitive salary
Pension and Health Insurance contributions
Paid Maternity, Adoptive and Paternity Leave - we recognise the importance of family and provide paid leave for new parents
Team members discounts on hotel stays, dining, and amenities
iNua discounts
Quality Employer 2026
Great Places to work 2026
Employer Excellence Outstanding Employer 2026

Fulltime

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Reservations / Core Assistant Manager

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