Reservations / Core Agent Job at Four Seasons (Amaala)

Reservation (CORE) Agent

Four Seasons Hotel Silicon Valley is currently looking for a CORE Agent (Reserva...

Location

United States of America , East Palo Alto

Salary:

27.31 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Experienced customer service professional
Excellent phone skills
Ability to multitask
Passion for service and hospitality
Basic computer system skills
Comfortable communicating over the telephone
Reading, writing and oral proficiency in the English language
Flexible schedule to include weekends, holidays and nights
Must provide work authorization document - proof of eligibility to work in the United States of America
Position requires sitting for long periods of time

Job Responsibility

Have warm and professional phone polish and demeanor
Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards
Capture sales from in-coming reservations calls and coordinate details of each reservation
Utilize the “sales tool box” to increase the likelihood of converting calls
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden
Action preferences by creating departmental notes and traces to notify the department
Action guest preferences for Incognito or PR profiles ensuring proper profile management
Merge duplicate profiles for arriving guests

What we offer

Competitive Wage
Be part of a cohesive team with opportunities to build a successful career with global potential
Medical, dental, and vision insurance
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking

Fulltime

Reservations Sales Agent

Join the Team at South Seas as a Reservations Sales Agent! Are you a detail-orie...

Location

United States , Captiva

Salary:

20.00 - 23.00 USD / Hour

South Seas

Expiration Date

Until further notice

Requirements

High School Diploma/GED
AND one (1) year of resort operations support experience
OR an equivalent combination of education, training, and experience
Must be proficient in Office 360
be able to keystroke at 50 wpm, without error
Professional In-Home Office Workspace: A dedicated, private area suitable for calls/video with minimal background noise and a neutral background
Hardware/desk setup: Space to accommodate dual monitors plus a desktop computer, external keyboard/mouse, and adequate lighting
Internet: Reliable high-speed service ≥50 Mbps down / ≥10 Mbps up
latency <100 ms
Wired Ethernet strongly preferred

Job Responsibility

Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations
Maintain departmental goals which include but are not limited to: Conversion, Revenue, and productivity
Process reservations by email, telephone, fax or central reservation systems referral
Maintains reservations records
prepares and distributes notifications of confirmation
processes advance deposits on reservations
Supply availability, pricing information and booking instructions to wholesalers, and travel partners
Complete daily checklist that includes but not limited to pre-arrival calls, run trace reports and action on them, arrival review/audit, run daily reports, assigning room blocks, cleaning up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleaning up checked out with open balances, entering STR data, etc.
Thorough knowledge of all hotels’ layouts, room locations, room types, as well as hotel services, features, and hours of operation
Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management

What we offer

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs

Fulltime

Communication & Reservations Agent

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

European Passport or the legal right to work in Greece
Excellent verbal & written communication skills in English are essential
Previous experience in a similar role is advantage
Proficiency in Greek language is an advantage

Job Responsibility

Be fully aware of Four Seasons core standards and service Culture
Capture sales from in-coming reservations calls and coordinate details of each reservation
Answer all incoming calls and FS messenger from outside and channel them as appropriate
Reply to all guests’ inquiries for accommodation or general hotel information
Articulate the description of the hotel and explain the features to maximize finalizing the booking
Register all the pertinent information within the right systems and follow up thoroughly to make sure the guests satisfaction and smooth operation
Responsible for effective implementation and compliance Reservation Standards
Achieve targeted goals in Hotel Mystery Shopping calls (whenever applicable)
Maintain accuracy and cleanliness of the PMS Database
Ensure market segmentation is accurate for each reservation

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

Bilingual Travel Reservations Agent

This is a critical frontline role in our contact center, answering calls from ou...

Location

Mexico , Mexico City

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

High-end customer service or sales roles experience in tourism, travel, or cruise and tours
Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment
Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide
Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style
Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily
Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals
Ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week
Very high levels of written and verbal communication are required in English

Job Responsibility

Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
Delighting our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
Understand our customer needs through consultation to deliver an innovative and extraordinary interaction
Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
Communicate new and existing product offerings and value propositions relevant to the Card Member
Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Core Agent

Four Seasons Hotel Houston is looking for a Core Agent to join our Front Office ...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
Ability to read, write and speak English

Job Responsibility

Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions
Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc
Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Core Agent

The Core Agent answers and directs phone calls, creates restaurant and spa reser...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
High level of professionalism
Previous experience in Guest Services roles and employment experience within a luxury Hotels is considered an asset
Strong communication skills

Job Responsibility

Answers and directs phone calls
Creates restaurant and spa reservations
Pages, radio requests and faxes
Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking
Answers phone inquiries
Handles all guest interactions and reservations
Accommodates special requests
Resolves customer complaints
Assists customers with inquiries
Utilizes and ensures proper working condition of telephone, computer, internet, and facsimile systems

What we offer

Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Core Agent

About the role: Answers and directs phone calls, take reservation inquiries, in ...

Location

Japan , Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills to prepare and deliver reports
Apply an ethical approach to the outcome of situations
Plan and monitor duties to ensure effective and efficient use of all available resources
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Must possess legal work authorization for Japan
Must be fluent in English and Japanese business communication

Job Responsibility

Answers and directs phone calls
Take reservation inquiries
In room dining order taking
HotSOS requests
Email and faxes in an efficient, courteous and professional manner
Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue
Actively seeking solution to resolve the problem
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
Ability to understand and have full knowledge of Hotel Information
Assist guest with placing restaurant reservations and managing in-room dining order

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50％F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health check up

Fulltime

Core Agent

Answers and directs phone calls, take reservation inquiries, in room dining orde...

Location

Japan , Tokyo, Chiyoda-ku

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Require a flexible schedule in order to accomplish all major responsibilities and tasks
Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Cashiering
Ability to operate fax, scanner, copier, telephone, adding machine, calculator
Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software, Opera and other technology required base on Four Seasons requirement such as HotSos, GRMS, MobileApp, Switchboard, Messenger etc.
Ability to read, write and speak English and Japanese
Excellent written and verbal communication skills to prepare and deliver reports

Job Responsibility

Answers and directs phone calls, take reservation inquiries, in room dining order taking, HotSOS requests, email and faxes
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Develop healthy and happy relation with other front office team member
Assist in other areas of the department as needed
Ensure all local and corporate policies, works rules and benchmark standard are properly applied
Utilize Golden appropriately for a maximum guest recognition/satisfaction
Developing guest connection and gain feedback from the guest
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
Familiar to security Issues (Fire Alarm Procedures, Calling the house doctor, Bomb threats, Guest/Staff confidentiality)

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50％F&B outlet discount for other Four Seasons Hotel in Japan
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health checks up

Fulltime

Reservations / Core Agent

Four Seasons

Location:
Saudi Arabia , Amaala

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 18, 2026

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