Reservations / Core Agent Job at Four Seasons (Amaala)

Communications and Reservations (CoRe) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

Hungary , Budapest

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree
Fluency both in written and oral English and Hungarian (a third language is an advantage)
Previous work experience in a relevant position (reservations, front desk) and Opera knowledge are an advantage
should be an excellent team player, very detail-oriented and should have good communication skills
EU work authorization

Job Responsibility

Creating memorable experience for our guests from the booking phase on
Communicating with most of the departments on a daily basis
Assisting sales with group reservations
Understanding and reviewing online reservations
Selling property features such as spa, restaurant and concierge services
Successfully handling incoming and outgoing calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
Answering the telephones professionally and utilizing the computer system accordingly
Utilizing the telephone switchboard, the hotel computer system
Accepting and placing wake-up calls for hotel guests
Handling technical issues regarding telecommunication equipment (guest phones technical checks, function room setup, etc.)

What we offer

Competitive salary package
private health insurance
complimentary daily employee meal
exclusive discount and travel programs with Four Seasons
comprehensive learning and development programs
50% discount in our Kollázs restaurant and Múzsa bar
international career opportunities
inclusive and diverse employee engagement events all year-round

Fulltime

Communications / Reservations (CORE) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests
Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Communications / Reservations (CORE) Agent

The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications ...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Core Agent (Reservations)

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

India , Mumbai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Reading, writing, and oral proficiency
Communication Skills
Strong Customer Service
High School Diploma
Previous Reservations and/or Front Office
High Volume Call Center
Computers and Windows 95/98

Job Responsibility

Responsible for selling the resort and providing information to prospective guests
To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction

Fulltime

Reservations Agent

Location

United States of America , Chicago

Salary:

25.43 - 26.93 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Exceptional communication skills and command of English language
Additional language preferred but not required
Completion of Post-Secondary Education in Hospitality or related field
Previous experience in Reservations and/or Front Office managing a high call volume
Strong Customer Service, Multi-tasking, and Communication Skills
Knowledge of Opera Property Management System and ability to operate other various electronic systems
Service Passion for Luxury Hospitality
Requires attention to detail and problem solving skills
Candidates must have valid work authorization for the U.S.

Job Responsibility

Booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests
Providing general information about the hotel and assisting callers
Responding to emergencies by connecting the appropriate individuals by phone or radio
Acting as the friendly and courteous voice of the operator
Being an authority on all restaurant food menus, alternative cuisine and all beverage lists
Overseeing the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations are correctly processed and carried out within stated delivery time according to Four Seasons Standards
Offering professional and friendly service while multitasking, problem solving, and ensuring all guest's needs are met
Being a willing team player, comfortable with computer systems as well as communicating over the telephone
Maintaining excellent personal presentation and interpersonal skills and maintaining a clear and pleasant voice along with a positive attitude
Listening to guest complaints and handling those complaints graciously while actively and creatively finding solutions

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Core Agent

Four Seasons Hotel Houston is looking for a Core Agent to join our Front Office ...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
Ability to read, write and speak English

Job Responsibility

Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions
Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.
Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Cluster Reservations Agent - German Speaker

Location

Italy , Milan

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Hotel operations
English language
Any Property Management System (e.g. Opera)
Superior communication skills
Fluency in English, Italian and German
Attention to detail
Strong interpersonal and relationship building skills
Ability to multi-task with excellent organizational skills
Must possess the legal right to work in Italy

Job Responsibility

Display a friendly courteous and professional manner
Have knowledge of general hotel information
Handle privately registered guests and understand confidentiality
Determine what a potential guest is looking for
Utilize the Guest Recognition Program
Carry out other duties assigned by manager
Prioritize and handle multiple tasks
Be attentive to guests needs
Exhibit professionalism
Keep an organized and clean workspace

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at Employee Restaurant
Employee Experience initiatives
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Communications / Reservations Agent

Four Seasons Beverly Wilshire is looking for a Hotel Communications Agent who sh...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Monitor and respond to hotel emergency and safety situations

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Access to a robust benefit plan
Opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

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