Reservations Coordinator Job at Marriott Bonvoy (Grand Cayman)

Job Description

Seeking hardworking and dedicated individual who will be responsible for the group and transient reservation process from creating group room blocks, to entering rooming lists, wholesaler reservations, setting up billing instructions, as well as attending pre-conference meetings and going over program details with Meeting Planners. The Coordinator will also work closely with the Meeting and Special Events Manager and the Meeting Planner to ensure defect-free work.

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day

Requirements

Previous experience in a similar position
Advanced computer skills including Word, Excel, Outlook
Experience/working knowledge with MARSHA and OPERA/FIDELIO
Ability to enter, access and analyze data
Ability to convey information from reports to appropriate departments
Must be able prioritize and organize work assignments plus identify and solve problems
Work well under pressure without direct supervision, plus remain calm and resolve problems
Deal with large volume and variety of requests while maintaining attention to detail, plus good judgment in making decisions
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None License or Certification

Marriott Bonvoy - All Job Offers

Select Country

Reservations Coordinator

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Reservations Coordinator

Groups & Transient Coordinator

Groups And Events Coordinator

Sales and Group Rooms Coordinator

Group Housing Coordinator

Island Activities Coordinator

F&B Reservations and Experience Coordinator

Sales and reservations coordinator

Reservation Agent

Our AI answers in your language