Reservations Coordinator

• Answering a large volume of phone and email inquiries and resolving customer service questions
• Manage reservations for special events such as Valentine’s Day, Melbourne Cup, Mardi Gras, and New Year’s Eve
• Building relationships with our venue managers
• Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing the Merivale experience
• Sending daily reservations reports

• At least 12 months of experience in a customer service role
• Experience in a call centre, reservations or concierge role will be a distinct advantage
• Have experience working in a fast-paced environment, be a team player, and support team goals
• Exceptional communication skills both written and verbal, demonstrated attention to detail and ability to multi-task
• Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focussed
• Proficient in both Excel and Outlook
• Experience in using Reservations software an advantage

Experience in using Reservations software

• Paid parental leave and flexible return to work support for new parents
• Amazing discounts at 90+ venues
• Career progression opportunities and development through leadership programs and supported technology education tools
• Access to our employee assistance program which provides free and confidential health support
• Employee referral program
• Free lunch in venue each day