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Maison Estelle Logo Maison Estelle · Hospitality and Tourism

Reservations & Communications Executive

United Kingdom, London 28184.00 GBP / Year · Job Posted June 15, 2026
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Job Description

A private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

Job Responsibility

  • Handling and proactively anticipating member requests and enquiries in a timely manner to ensure a positive outcome is always achieved
  • Providing a genuine, attentive, and friendly service to our members in order to reflect the club standards to exceed member expectations
  • Maximising food and beverage bookings using SevenRooms and use up selling techniques to promote the club services and facilities
  • Dealing with and resolving customer requests, questions and complaints through multiple communication channels
  • Acting as the point of reference for members who need assistance or information and attend to their wishes and requirements
  • Supporting the events team when required with creation of BEO's
  • Continually aiming to improve service by communicating and anticipating member's needs
  • Supporting and answering questions and provide assistance to stakeholders, management and members as needed
  • Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve member's experience
  • Having good communication skills and proficiently liaising with all departments on an ongoing basis
  • close relationships with culinary and food and beverage operational teams

Requirements

  • Proven experience in a similar role with a hospitality business background
  • Computer literate (MS Office, SevenRooms, CRM systems)
  • Excellent time-management skills
  • comfortable prioritising what is important during busy periods
  • Obsessive about attention to detail
  • You are an inspiring leader who relishes taking responsibility for running finance departments
  • A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions
  • Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members
  • A genuine passion for hospitality and hosting

What we offer

  • Exclusive staff rates and F&B discounts across Ennismore brand
  • Biannual company socials plus smaller social and sports groups
  • Birthday day off
  • Staff food during shift
  • Pension
  • Health cash plan
  • Life assurance
  • 28 days holiday, inclusive of bank holidays, which increases with length of service
  • Recommend-a-friend bonus scheme
  • WSET qualifications
  • Inclusion in the Tronc scheme
  • Regular team get togethers, from regular team drinks to bi-annual parties
  • Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community
  • Great incentives and reward programmes including employee of the month
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