Reservations Clerk, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Mexicali

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations)
Follow proper escalation procedures when addressing guest concerns
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to process reservation requests, changes, and cancellations
Ability to identify guest reservation needs
Ability to verify availability of room type and rate
Ability to explain guarantee, special rate, and cancellation policies
Ability to accommodate and document special requests
Ability to answer questions about property facilities/services
Ability to follow sales techniques to maximize revenue
Ability to input and access data in reservation system
Ability to indicate special room reservation types
Ability to follow proper escalation procedures
Ability to maintain confidentiality of proprietary information
Ability to protect company assets
Ability to protect privacy and security of guests and coworkers
Ability to welcome and acknowledge all guests
Ability to anticipate and address guests' service needs
Ability to assist individuals with disabilities
Ability to speak with others using clear and professional language
Ability to answer telephones using appropriate etiquette
Ability to develop and maintain positive working relationships
Ability to support team to reach common goals
Ability to listen and respond appropriately to concerns
Ability to comply with quality assurance expectations
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

What we offer:

Vales De Despensa
Fondo De Ahorro
Comedor Sin Costo
Seguro De Vida

Additional Information:

Job Posted:
August 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Reservations Clerk