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Marriott Bonvoy Logo Marriott Bonvoy · Customer Service

Reservations Clerk

United States Employment contract 27.82 - 34.78 USD / Hour · Job Posted June 09, 2026
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Job Responsibility

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • protect the privacy and security of guests and coworkers
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests' service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None

What we offer

  • health care benefits
  • retirement benefits
  • earned paid time off and/or sick leave
  • life insurance
  • disability coverage
  • other life and work wellness benefits
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  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
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  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
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