Reservations Associate Job at Marriott Bonvoy (New Delhi)

Reservations Associate

Process all reservation requests, changes, and cancellations received by phone, ...

Location

India , Calangute

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Associate

Process all reservation requests, changes, and cancellations received by phone, ...

Location

India , Jodhpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Associate

The Reservations Manager at Atica acts as the virtual reservations hub for multi...

Location

India , Pune

Salary:

Not provided

Atica Global

Expiration Date

Until further notice

Requirements

3–6 years of experience in hotel reservations, front office operations, or a related hospitality role
Strong working knowledge of OTA platforms (Booking.com, Expedia, Agoda, Hotels.com) — listing management, extranets, and rate loading
Hands-on experience with a Property Management System (PMS) — Opera, Cloudbeds, Mews, or similar
Excellent written and verbal English communication skills
High attention to detail: rate codes, rooming lists, billing instructions, and reservation accuracy are non-negotiable
Ability to multitask across multiple hotel accounts simultaneously without compromising quality
Comfortable working the 4 PM – 2 AM IST shift to align with US business hours
Work-from-office commitment at our India headquarters

Job Responsibility

Handle all incoming reservation inquiries across channels: phone, email, OTA platforms (Booking.com, Expedia, Hotels.com, Agoda, etc.), and the hotel's direct booking website
Convert every qualified inquiry into a confirmed reservation
Respond to all reservation queries promptly (within SLA)
Manage waitlists, room-type availability, and booking modifications or cancellations
Ensure all reservations are entered correctly into the Property Management System (PMS)
Monitor and maintain rate parity across all OTA channels and the hotel's direct booking website
Work in close coordination with the Revenue Manager to implement rate strategies
Identify and flag rate loading errors, missing promotions, or channel-level discrepancies
Update seasonal rates, promotional packages, and special offers across channels
Manage all corporate account reservations

What we offer

Competitive salary + performance-linked bonus
CTC aligned with experience & market benchmarks
Direct exposure to demand partners, US hotel stakeholders, and senior leadership
Clear career growth path in Distribution & Operations leadership

Fulltime

Reservations Associate

Process all reservation requests, changes, and cancellations received by phone, ...

Location

India , New Delhi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

What we offer

Training
development
recognition
a place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Fulltime

Reservations Associate

Process all reservation requests, changes, and cancellations received by phone, ...

Location

India , New Delhi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

What we offer

Training
development
recognition
a place to pursue your passions in a luxury environment with a focus on holistic well-being
true camaraderie with a diverse group of co-workers
part of a community

Fulltime

Reservations Associate

Process all reservation requests, changes, and cancellations received by phone, ...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

What we offer

Training
development
recognition
a place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Fulltime

Remote Reservations Support Associate

This position provides remote support to clients by assisting with reservation-r...

Location

United States , Allentown

Salary:

30000.00 - 45000.00 USD / Year

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong organizational skills
attention to detail
comfort working remotely
reliable technology access
prior customer service experience preferred

Job Responsibility

Assisting with reservation support
providing timely and accurate communication
organizing and updating client information
completing required training
adhering to procedures and timelines

Parttime

Remote Reservations Support Associate

This position provides remote support to clients by assisting with reservation-r...

Location

United States , Wilmington

Salary:

35000.00 - 60000.00 US Dollar / Year

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong organizational skills
attention to detail
comfort working remotely
reliable technology access
prior customer service experience preferred

Job Responsibility

Assisting with reservation support
providing timely and accurate communication
organizing and updating client information
completing required training
adhering to procedures and timelines

Parttime

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